Whether it’s serving travelers or our partners, we believe great design starts by putting the customer first. Rocketmiles is looking for a customer-obsessed Experience Designer to join our Design team in Chicago. 

As an Experience Designer at Rocketmiles, you will: 

  • Work as a design generalist. You’ll execute all aspects of design including user research, interaction design, and visual design. 
  • Talk to customers. You’ll get to know our customers through shadowing, interviews, and basic usability tests.
  • Present multiple solutions to a problem. You’ll share work and receive feedback from multiple disciplines.
  • Act as a partner. Silos aren’t our thing; you’ll be a partner to product, engineering, customer loyalty, business development, and others around the company.

About you:

  • You’ve shipped products in the past. We’re looking for someone with experience bringing ideas to life and evolving them. 
  • You’re familiar with the Human-Centered Design process. You know how to keep the customer at the front and center of each project, while balancing the needs of the business and technology.
  • You seek feedback. You have a growth mindset, are comfortable soliciting feedback, and are curious to learn from a spectrum of perspectives.
  • You balance exploration with execution. Exploration and execution are both key to building innovative experiences. You understand when it’s time to explore and when it’s time to deliver. 
  • You’re familiar with current design tools. You’ve used Sketch, Invision, and maybe even worked in Figma. 

Rocketmiles is a place where you:

  • Own decisions and take action that can be implemented in a matter of days (or hours).
  • Assume lots of responsibilities early on in your career and grow professionally with experienced business, design, and technology teammates in a workspace built upon trust.
  • Work with a group of intrinsically motivated people with a track record for building successful new businesses from scratch.
  • Receive a competitive compensation package, including bonus, 401k, health, and dental insurance.
  • Get inspired and encouraged to vacation faster, with an annual vacation stipend
  • Share your passion for travel with similar-minded people.
  • Work within the largest online travel company in the world (Booking Holdings) at the pace of the fastest-growing startup within the family, with a high impact on customers.



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