Why Rocket Lab?

"Make everything you do a work of art." - Peter Beck

Rocket Lab is the global leader in small satellite launch. Our mission is to open access to space to improve life on Earth. There are endless possibilities for what we can achieve with better access to space, and that access is now a reality thanks to Rocket Lab. 

Our team is 500 people strong and we’re adding to it every week. Collaboration is at our core - every idea is heard and everyone makes a difference. Teams are nimble, decisions are made quickly and we are action-oriented. While other companies talk about it, we do it! 

Business Administration and Customer Experience Specialist

Candidate will support the Global Launch Services and Communications and Media teams to ensure a premium experience for all Rocket Lab customers. Based in Huntington Beach, the Candidate will support all customer engagements and interactions at the Huntington Beach headquarters, and at other locations, including conferences and launch events. The Candidate will also manage the Salesforce platform on a daily basis for the Global Launch Services team to ensure a complete and accurate customer database and optimized Salesforce functionality.

DUTIES & RESPONSIBILITIES

Administrative Support

  • Manage team calendars to ensure alignment of meetings, travel schedules and leave are communicated to the team
  • Vet initial leads from the general inquiry database using a standard questionnaire to pre-qualify opportunities
  • Maintain an active research within public databases for new business opportunities and announcements
  • eMarketing liaison within the US to Corporate Marketing for all giveaways, product brochures, media and Rocket Lab information packets
  • Record minutes and action items from BD/Mission Management meetings
  • Organizing logistics (includes shipping and ordering supplies)
  • Manage Salesforce platform, with Administrator privileges, to ensure a complete and accurate database
  • Exploit Salesforce functionality to deliver dashboards, reports and other products as required by Global Launch Services team and Rocket Lab Executive team
  • Provide relief coverage of front desk, as needed

Convention Execution

  • Work with the Communications team in planning conference events and schedule, including creating and managing to a financial budget
  • Ensure all logistics, invitations/RSVP’s, payments, capital equipment, graphics, materials, and contracts are executed to achieve meeting goals
  • Create timelines and holds planning meetings, schedules recap meetings, with employees to coordinate efforts and ensure responsibilities are clear
  • Work with internal personnel to ensure materials are shipped to correct locations and manages delivery dates
  • Act as “go-to person” at meetings for problem resolution, attendee inquiries, etc. and makes decisions/resolves issues, as necessary
  • Responsible for working with external vendors to develop booth properties, graphics, and meeting-related education tools, etc.  
  • Manage and plan Rocket Lab HQ launch viewing events for customers

Customer Experience

Facilities Fit-out

  • Support Brand & Digital Media Lead in oversight of fit-out of Huntington Beach and Launch Complex 2 signage, furniture and artwork/branding, including sourcing and reviewing samples

Collateral Management

  • Print management for all US-based collateral 
  • Management of post-launch framed mission patches for customers incl. personalization, framing, printing and shipping + packaging and distribution 
  • Work with Communications Team and Business Development team to develop design solutions for the premium Rocket Lab customer launch experience 
  • Ensure design collateral adheres to Rocket Lab brand guidelines

Merchandise Management

  • Review sample quality for mission patches and new merchandise
  • Manage US merchandise inventory and stock take 
  • Support the Business Development teams by ensuring stock is available for tradeshows and customer visits 
  • Coordinate and manage the distribution of team uniforms in Huntington Beach

Tours/Meetings

  • Coordinate tours and visits with customers and Rocket Lab team to ensure premium customer experiences
  • Coordinate preparations for on-site customer meetings to ensure meetings are well executed

Budgets

  • Plan and manage project budgets 
  • Operate within finance policies and systems 

Other

  • Primary work location is at Huntington Beach HQ
  • Domestic travel will be required
  • International travel may be required 
  • Work according to other time zones (particularly New Zealand) when required
  • Work weekends when required
  • Perform any other duties as directed 
  • Ensure health and safety policies and standard operating procedures are followed
  • Near misses and incidents are reported promptly
  • Ensure all security policies are followed 

Required Skills

  • Demonstrated ability to plan, execute and manage
  • Excellent written and verbal English communication skills
  • Strong interpersonal skills
  • Attention to detail, with the ability to see the big picture
  • Creative in thinking and problem solving
  • Ability to juggle many projects at once and manage to timelines
  • Ability to manage stress and stay calm/manage issues as they arise
  • Team orientation with willingness to do any task, large or small
  • Good communication and organization skills
  • General positive demeanor with energetic and helpful attitude
  • Desire to learn new skills and contribute continuously
  • Excellent Word, PowerPoint skills.  Basic Excel skills  

REQUIRED EDUCATION & EXPERIENCE

  • 4-year degree in English, Marketing, Communications, Business or relevant technical subject
  • Minimum 2 years of experience managing trade shows

Important Information:

To conform to US Government space technology export regulations, applicants must be a US citizen, lawful permanent resident of the US, protected individual as defined by 8 USC 1324b(a)(3), or eligible to obtain the required authorization from the US Department of State.

Rocket Lab USA is an Equal Opportunity Employer, employment with Rocket Lab USA is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

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