Sr Systems Administrator

WE EMBRACE A TALENT-LED CULTURE

Our work is driven by our team’s desire to be pioneers.

In 2009, we created Robots & Pencils with the then-contrarian view that mobile would be more transformative than the Internet. Turns out we were right.

Today, our thinking is rooted in the belief that, in the age of unprecedented technology acceleration, maintaining a competitive advantage requires new strategies and a focus on innovation.

Our approach has been to create a company designed to follow the talent, allowing us to amass an unfair share of hyper-skilled people who call Robots & Pencils home. A team of people who not only develop innovative solutions to transform businesses, but also create products that have been previously inconceivable.

Our Core Values:

• Strong Work Ethic
• Top Drawer
• Always Learning
• Heart
• Discipline
• Efficacy
• Together

Robots & Pencils Offers:

We care about Talent. Hard stop.

We do this in many ways, by offering:

• An attractive compensation package

• A fast paced environment with a culture that embraces change, and working together to find a far better way

• Work remotely, or in an office: you can reside anywhere in North America, and work remotely. You also have the option to work in our offices if you live in an area where we have a local office.

• High quality talent: we hire only the best talent we can find. You do remarkable things and solve tough problems where many others have failed before.

• Excellent benefits Medical, Dental, Vision etc. (this routinely gets reviewed each year for enhancements)

• Paid stat/federal holidays, vacation and sick days

• Flexible paid stat/federal holidays (because we care about what you care about and want to celebrate our culturally diverse team!)

• R&P branded swag

• Parental & adoption leave top up / salary continuance

• 401K/RRSP matching

But we also know a job isn’t just defined by the above, so we pride ourselves in being a company that also offers: 

• Remote first work work environment 

• A dynamic, fast-paced environment where we’re constantly #alwayslearning.

• And lastly, a team that cares about you and wants to drive the talent experience. How do we do this? Over the years we’ve hosted comedian shows, had holiday parties, happy hours, brunches with the CEO, surprise coffee runs for the team, health & wellness events and prizes, trivia nights, surprise dinners for R&P team members and their family and so much more! (And yes, we’ve prioritized a way to do these things in a virtual setting and not just in person - thank you Zoom!)

What You'll Do:

• Investigate current servers: what are they used for and can they be moved to the cloud (serverless)

• Provide a list of all third-party software used by the company: functionality, cost, licensing agreements.

• Recommend any consolidation of third-party software, cost optimization and consideration for new and better products.

• Provide a SSO for all our third-party products.

• Provide and maintain an inventory of all company hardware and software. Identify engineering and QA tools and recommend a consistent set of tools.

• Perform routine and scheduled audits of all systems, including backups.

• Provide a cybersecurity policy for the company and identify any security risks.

• Implement account-based security, including but not limited to user / group permissions, file / folder permissions.

• Ensures adherence to company IT and security policies through periodic reporting and compliance programs.

• Provides technical support for software, and hardware related inquiries

• Potential on-call support with stipend/shift differential for after-hours work

• Provide hardware and third-party software access to new joiners.

• Ensure anyone leaving the company returns hardware and is has access removed from software systems.

• Provide a backup and restore capabilities for all company software assets.

• Implementing monitoring solutions to ensure the health, performance, and security of systems and infrastructure. Experience with tools like CloudWatch, Datadog, New Relic, etc.

• Responding to alerts and incidents, diagnosing and resolving issues to minimize downtime. Experience with Sentry-like tools or integrations.

*The duties of the Employee may vary and change from time to time at the discretion of Robots and Pencils., and the Employee may be required to perform duties from various positions contemporaneously.

Qualifications

• Excellent communication skills complemented by an ability to listen to and interpret client requests.

• Experience in current IT equipment and technologies, enterprise backup and recovery procedures.

• Must be comfortable managing unix / macos / linux systems

• Ability to troubleshoot complex technology issues.

• Strong verbal and written communication skills.

• Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.

• Associate or bachelor’s degree in computer science, Information Technology, System Administration, or a closely related field, or equivalent experience required

• 3-5 years of network administration, or system administration experience