Robinhood is democratizing access to America’s financial system. Since our public launch in 2015, we’ve cemented our position as the fastest-growing brokerage with millions of users and billions of dollars in transaction volume. Robinhood received recognition with the Apple Design Award, the Google Material Design Award, and named Fast Company’s 11th Most Innovative Company in the World. We’re backed by top-tier investors such as DST Global, NEA, Index Ventures, Thrive Capital, Ribbit Capital, a16z, and GV, as well as individuals such as Jared Leto, Ashton Kutcher, John Legend, Snoop Dogg, and Nas.
About the Role:
Robinhood is seeking a Manager for its New Accounts desk. You’ll be responsible for hiring and managing all staff directly related to new account review, opening new accounts, and performing general account maintenance duties. You will be responsible for ensuring service levels are met and for maintaining our processes and guidelines for opening new accounts. This is a unique opportunity to pilot one of the most important and efficient pillars of Robinhood’s business.
As our New Accounts Manager you will:
Lead a team responsible for reviewing new accounts
Approve new accounts
Activate and deactivate accounts
Analyze metrics to ensure we’re hitting key benchmarks
Ensure our training programs remain effective
Keep documentation up to date with new account opening procedures
Maintain our Written Supervisory Procedures and Standard Operating Procedures
Some things we consider critical to being our New Accounts Manager:
Bachelor’s Degree or equivalent work experience
5+ years working in a brokerage operation
3+ years of people management experience
Series 7 & 24
Excellent interpersonal skills
Self-starter with the ability to work independently
Ability to adapt to a changing environment
Note to Recruiters and Placement Agencies: Robinhood does not accept unsolicited agency resumes. Please do not forward resumes to any person or email address at Robinhood prior to obtaining a signed agreement from Recruiting/HR. Robinhood is not liable for and will not pay placement fees for candidates submitted by any agency other than its approved recruitment partners. Furthermore, any resumes sent without an agreement in place will be considered your company's gift to Robinhood and may be forwarded to our recruiters for their attention.