Robinhood is democratizing access to America’s financial system. Since our public launch in 2015, we’ve cemented our position as the fastest-growing brokerage with over two million users and billions of dollars in transaction volume. Robinhood received recognition with the Apple Design Award, the Google Material Design Award, and named Fast Company’s 11th Most Innovative Company in the World.
We’re backed by top-tier investors such as DST Global, NEA, Index Ventures, Thrive Capital, Ribbit Capital, a16z, and GV, as well as individuals such as Jared Leto, Ashton Kutcher, John Legend, Snoop Dogg, and Nas.
About the Role:
Robinhood is committed to providing a world-class customer experience to a new generation of investors. As a Broker you’ll be responsible for operating our brokerage business and interacting directly with our loyal customers. You’ll take ownership of all client interactions which require licensed status. You will also communicate customer feedback about our app and trading systems to our product and engineering teams.
At Robinhood you will utilize our proprietary brokerage technology to help maintain your focus on the most high-leverage activities. As a member of this team, you will be looked to for input on how to improve these systems to ensure we stay on the cutting edge.
This is an opportunity to join a high performing team at one of the Bay Area’s most-talked-about startups rethinking brokerage from the ground up. As a Broker you’ll:
Communicate with customers regarding account details and activities
Develop processes to increase the efficiency of our brokerage operations
Work closely with our technology and brokerage teams to tackle our most complex issues
Handle corporate actions and other related events
Field trade-related inbound calls and emails from our loyal customers
Some things we consider critical to being a Broker:
You hold a current Series 7 license (63 or 66 nice to have)
You have a bachelor’s degree and have worked with retail customers before
You’re excited to provide support during market open with our early morning team
You love details and have impeccable grammar
You thrive on empathy and are a great communicator
Note to Recruiters and Placement Agencies: Robinhood does not accept unsolicited agency resumes. Please do not forward resumes to any person or email address at Robinhood prior to obtaining a signed agreement from Recruiting/HR. Robinhood is not liable for and will not pay placement fees for candidates submitted by any agency other than its approved recruitment partners. Furthermore, any resumes sent without an agreement in place will be considered your company's gift to Robinhood and may be forwarded to our recruiters for their attention.