Robinhood is democratizing our financial system. With customers at the heart of our decisions, Robinhood is lowering barriers, removing fees, and providing greater access to financial information. Together, we are building products and services that empower people to achieve their financial goals.
Robinhood is a fast-growing company that has been recognized as a CNBC Disruptor 50 (2019), and included on LinkedIn’s Top Startups list (2018). Robinhood is headquartered in Menlo Park, California, with offices in Lake Mary, Florida, and London, UK.
About the role
We’re looking for a Support Engineer to join our Corporate Engineering team and support over 300 Robinhoodies working across multiple offices. You will work closely with many teams, including Security, HR, Compliance, and Executive Leadership to create, innovate, and execute on a variety of projects and events. The ideal candidate is an excellent communicator and fast learner who is looking for a supportive environment to grow your budding IT skills. This role will report into the Corporate Engineering team.
In this role you will:
Act as the first point of contact in assisting users with hardware, software, and troubleshooting issues
Execute onboarding and offboarding tasks, including hardware setups, access management and asset management, and develop process improvements
Manage and troubleshoot site-based networking and WiFi issues, VoIP systems, and video conferencing systems
Help roll out new software releases and system upgrades, evaluate and install patches and security updates, and resolve software and hardware-related compatibility problems
Work with employees to troubleshoot various connectivity and access issues
Some things we consider critical for this role:
3+ years of previous IT support experience
Experience supporting macOS and iOS, preferably in an enterprise environment
Previous experience with MDM solution like JAMF Pro (Casper Suite), AirWatch, Fleetsmith or similar
Ability to administer and troubleshoot VPNs, password managers, two-factor authentication, single sign-on and security protocols
Excellent customer service and troubleshooting abilities
Surreal sense of humor
Some things that would be amazing to have for this role:
Scripting and debugging abilities (Bash, Python, Ruby, etc.)
Apple Certification (ACIT, ACMT, ACSP, etc.)
Note to Recruiters and Placement Agencies: Robinhood does not accept unsolicited agency resumes. Robinhood does not pay placement fees for candidates submitted by any agency other than its approved partners.