Crypto Operations Lead

Menlo Park, CA

Robinhood is changing the way America invests. We believe our financial system should work for everyone and not just a few. We offer commission-free trading for stocks, ETFs, options, and cryptocurrencies—all in one, user-friendly platform. Since our public launch in 2015, we’ve enabled millions of people to participate in the markets, cementing us as the fastest-growing brokerage ever.

About the Role:

The Crypto Operations Lead will manage Robinhood’s day-to-day crypto operations and assume the Chief Operating Officer title for the Robinhood Cryptocurrency entity. Responsibilities include driving operational process improvements, reducing operational risk and overseeing coin settlement. The Crypto Operations Lead will be part of the Operations organization and will be based in Menlo Park, CA.

As our Crypto Operations Lead you’ll:

  • Oversee day-to-day cryptocurrency operations, including USD and coin settlement with our venues
  • Identify & manage initiatives to improve operational processes and reduce operational risk 
  • Monitor operational and risk metrics and escalate potential issues or anomalies
  • Support new crypto initiatives from an operational, risk, and compliance perspective
  • Partner with our customer experience and content teams to continuously improve crypto related customer communications 
  • Maintain desktop procedures to complement compliance written supervisory procedures
  • Partner with treasury, operations, and security teams to minimize crypto risk 
  • Work closely with fraud and compliance teams to execute a robust AML and KYC program related to crypto
  • Test controls to ensure customers receive exceptional execution quality with venues
  • Participate in Robinhood Crypto governance committees including a risk committee

Some things we consider critical to being the Crypto Operations Lead:

  • 5+ years operational, risk, or compliance experience, ideally in a financial services or tech company context
  • Extensive experience creating, deploying, and automating operational systems and processes
  • Ability to work with engineering and data for reporting and tooling
  • Strong written and verbal communication skills

Preferred qualifications:

  • Bachelor’s degree in Business, Economics, Computer Science, or other Liberal Arts degree - MBA or JD a plus
  • Strong understanding of blockchain technology and mechanics
  • Cryptocurrency, foreign exchange, or securities market industry experience
  • Regulatory and/or compliance experience (e.g. anti-money-laundering, KYC, state money transmission laws)
  • Retail customer experience

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