Robinhood is democratizing our financial system. With customers at the heart of our decisions, Robinhood is lowering barriers, removing fees, and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.
Robinhood is a fast-growing company and was recognized as a CNBC Disruptor 50 and a LinkedIn Top Startup in 2019. We’re continuing to grow and are looking for incredible talent that can help us achieve our mission.
Robinhood is headquartered in Menlo Park, California, with offices in Lake Mary, Florida, and London, UK.
About the role
As Robinhood’s first Community Lead, you’ll serve as the human point of contact for the growing Robinhood community. Working across multiple teams you’ll help shape how we engage with our advocates, especially the most vocal and passionate among them. You’ll work cross-functionally to build scalable programs that enable our YouTube and financial influencer advocates to evangelize Robinhood and grow their base while further refining their messaging. You’ll work with Brand and Content Strategy teams to highlight user content, identify influencers, and make awesome social content and other creatives to delight and engage with Robinhood’s users.
Your day-to-day will involve:
Crafting and implementing strategy to manage Reddit and moderator partnerships that help us engage in meaningful conversations with customers
Serving as the voice of and advocate for Robinhood when speaking directly to our customers
Working with customer support to identify existing pain points and develop meaningful solutions
Always being in tune with the pulse of our community, raising concerns that arise from our customers across various mediums within the appropriate teams at Robinhood
Engaging with our most passionate customers, helping them to unlock their potential as financial gurus and Robinhood superusers
Building a best-in-class Community Team that helps set Robinhood apart from big banks and other online trading platforms
Some things we consider critical for this role:
Ability to empathize with customer pain points and present meaningful solutions to internal teams
Excellent written and verbal communication skills
Ability to move quickly and efficiently through ambiguous situations
Passion for working and learning in a fast-growing company
Feeling ready to give 100% to democratizing our financial system? We’d love to have you apply, even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we’re looking for people invigorated by our mission, not just those who simply check off all the boxes.