About the company

Robinhood is democratizing our financial system. We offer commission-free* investing and trading. Investing in stocks, ETFs and options is offered through Robinhood Financial LLC. Cryptocurrency* trading is offered through Robinhood Crypto, LLC. Robinhood Financial, our broker-dealer, is a fast-growing brokerage firm with millions of users and billions of dollars in transaction volume. Robinhood* is based in Menlo Park, California, Lake Mary, Florida and London, UK.

*Relevant SEC and FINRA or other fees may still apply. Please see Robinhood’s Fee Schedule at https://about.Robinhood.com/legal. Robinhood Crypto is not a member of FINRA or SIPC. Cryptocurrencies are not stocks and your cryptocurrency investments are not protected by either FDIC or SIPC insurance. Robinhood means Robinhood Markets, Inc. and its subsidiaries, including Robinhood Financial LLC (member SIPC), Robinhood Crypto, LLC, and Robinhood International, Ltd.About The Role

Robinhood’s Customer Experience team is committed to providing outstanding service to our customers  -- many of whom are investing for the first time. As a Customer Experience Associate, you’ll be the company’s voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued. Your job is not only to help our customers with the issues they encounter, but to help us learn as a company from each interaction, so that we can make our customers’ experience using our products as seamless as possible.

You will:

Deliver outstanding service

  • Solve customer issues efficiently and effectively with empathy
  • Communicate with customers using email, chat and phone channels
  • Influence customer happiness and loyalty metrics

Drive continuous improvement to delight customers

  • Act as the voice of the customer by identifying and communicating customer pain points or opportunities to the product and engineering organization
  • Creatively discover ways to improve productivity for the Customer Experience team
  • Proactively identify ways to avoid recurrence of customer contacts by recommending changes to improve processes and knowledge articles

Grow your financial services expertise

  • Educate users on how to use the Robinhood app and on investing fundamentals
  • Engage with customers while learning all about the financial services industry products

Qualifications

  • Commitment to customers
  • Bachelor’s Degree from an accredited institution
  • Passion for financial services and the stock market
  • Ability to think critically and apply logical problem-solving skills to resolve issues
  • Strong written and verbal communication skills
  • Must be able to act independently and be self-motivated
  • The ability to quickly defuse customer anxiety through exceptional customer service skills

Note to Recruiters and Placement Agencies: Robinhood does not accept unsolicited agency resumes. Robinhood does not pay placement fees for candidates submitted by any agency other than its approved partners.

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