Robinhood is changing the way America invests. We believe our financial system should work for everyone and not just a few. We offer commission-free trading for stocks, ETFs, options, and cryptocurrencies—all in one, user-friendly platform. Since our public launch in 2015, we’ve enabled millions of people to participate in the markets, cementing us as the fastest-growing brokerage ever.
About the Role
The IT Help Desk Technician will be responsible for working with new employees for IT onboarding, as well as working with the Robinhood team on troubleshooting hardware and software issues in our Mac environment. They will help to manage and troubleshoot VOIP systems, evaluate and install patches for employee workstations, and roll out new software releases and system upgrades. They will also be responsible for managing peripherals for employees, troubleshooting various network and connectivity issues, and working with the IT and Security teams to enforce security policies.
As an IT Help Desk Specialist you will:
Setup machines for new employees and troubleshoot software and hardware issues on Macs (imaging, time machine, remote management, etc)
Manage and troubleshoot VoIP systems
Help roll out new software releases and system upgrades, evaluate and install patches, and resolve software and hardware related problems
Assisting with new orientation and hire set up and manage any IT related questions they may have
Be a point of contact for employee questions including troubleshooting various connectivity issues, enforcing security settings and changes to permissions
Manage various peripherals for employees (printers, scanners, external hard drives, cables)
Some things we consider critical to being a IT Help Desk Specialist:
2+ years previous support experience (eg Apple Genius bar + other experienced IT support, etc)
Must have strong enterprise support experience supporting an all Mac environment
Previous experience working with VPN, password vaults, Two-factor authorization, single sign-on and security protocols, and an MDM solution like JAMF Pro (Casper Suite), AirWatch, Filewave or similar
Excellent customer service and troubleshooting abilities
Nice to haves:
Scripting and debugging abilities is a big plus (bash, Python, Ruby)
Apple Certification nice to have
Note to Recruiters and Placement Agencies: Robinhood does not accept unsolicited agency resumes. Robinhood does not pay placement fees for candidates submitted by any agency other than its approved partners.