Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 

The Launch Technician will be responsible for overdelivering on the internal and external customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, have a go-getter attitude, possess great communication skills, and have a passion for adventure, then we want you on the team. You will be working with our internal partners every day to assist with service needs and coordinate with our Service, Vehicle and Delivery Operations, and Field Service Engineer teams. This role will require a dynamic and resourceful leader with excellent oral and written communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus.

Responsibilities 

  • Initially helping support pre-production vehicle builds 
  • Support cross functional teams and assist with pre-production vehicle builds
  • Improve efficiency in service procedures without compromising quality and safety of the repair
  • Support campaigns, events, and containment initiatives in person across EMEA
  • Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment
  • Provide service support to the field to support the Service organization 
  • Go above and beyond for each and every customer
  • Coach and mentor other team members
  • Continue improving processes and creating scalable repair processes for the broader team
  • Support activities in local service centers to prepare them for launch
  • Support launching in person across different markets in EMEA 

Qualifications 

  • Automotive Technology/Technician Degree or equivalent experience 
  • 5+ years of automotive experience 
  • EV/Hybrid knowledge 
  • OEM Certified Master Technician is a plus 
  • OEM Specific Technician Training is a plus
  • Management/Coaching experience is a plus
  • Ability to travel as needed
  • Must possess a valid driver’s license
  • Experience working in dynamic environments
  • Knowledge of EV Powertrains and HV systems
  • Strong coaching and mentoring skills
  • Strong diagnostics experience
  • Strong written and communications skills
  • Strong organization skills with attention to detail
  • Location remote - 60-70% traveling in short notice 

Responsabilités 

  • Aider initialement à soutenir les constructions de véhicules de pré-production 
  • Soutenir les équipes interfonctionnelles et aider à la construction des véhicules de pré-production
  • Améliorer l’efficacité des procédures de service sans compromettre la qualité et la sécurité de la réparation
  • Soutenir les campagnes, les événements et les initiatives de confinement en personne dans toute la région EMEA
  • Travailler avec une attitude collaborative et un esprit d’équipe dans un environnement dynamique et en constante évolution
  • Fournir un support de service sur le terrain pour soutenir l’organisation de service 
  • Se dépasser pour chaque client
  • Encadrer et guider les autres membres de l’équipe
  • Continuer à améliorer les processus et créer des processus de réparation évolutifs pour l’ensemble de l’équipe
  • Soutenir les activités dans les centres de service locaux pour les préparer au lancement
  • Soutenir le lancement en personne sur les différents marchés de l’EMEA 

Qualifications 

  • Diplôme de technicien/technologie automobile ou expérience équivalente 
  • Plus de 5 ans d’expérience dans le secteur automobile 
  • Connaissance des véhicules électriques/hybrides 
  • Maître technicien certifié OEM est un plus 
  • Une formation de technicien spécifique OEM est un plus
  • Expérience en gestion/encadrement est un plus
  • Capacité à voyager selon les besoins
  • Doit posséder un permis de conduire valide
  • Expérience de travail dans des environnements dynamiques
  • Connaissance des groupes motopropulseurs des véhicules électriques et des systèmes HT
  • Solides compétences en matière de coaching et de mentorat
  • Forte expérience en diagnostic
  • Solides compétences en matière de communication écrite et de communicationFortes compétences en matière d’organisation et souci du détail
  • À distance - 60 à 70 % de déplacements à court terme 

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. 

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. 

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.  

 

Please note that we are currently not accepting applications from third party application services.

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