Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 

The Parts Advisor will be responsible for overdelivering on the internal customer experience at our service locations. The ideal candidate requires high levels of focus and initiative, deep understanding of service processes, go-getter attitude, great communication skills, and cross-team collaboration. If you're able to think quickly on your feet, love to solve operational problems, possess high level of organization and attention to detail, and have a passion for adventure, then we want you on the team. You will be working with our internal partners every day to assist with service needs and coordinate with our Regional Parts Specialists, Technicians, Advisors, and local Management. This role will require a dynamic and resourceful leader with excellent communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. Experience in parts management, process standardization, continuous improvement, and managing escalations is a plus.

What you'll do:

  • Understand, and execute all parts department daily requirements that include but are not limited to ordering, receiving, shipping, parts returns, and daily counts
  • Operating a forklift in order to load and unload parts
  • Conduct and Execute audits
  • Ensure that parts processes are communicated, and administered in compliance with Rivian's objectives
  • Work in partnership with peers regularly on implementing and constantly improving parts operations
  • Follow and promote Rivian's high standards of safety, cleanliness, and organization
  • Maintain process to track KPI’s at the Service Centers parts department
  • Utility player, assisting other functions as needed
  • Responsible to develop and effectively manage inventory for Service Parts and Accessories for the Service Center

What you'll need

  • Collaborative approach to problem solving
  • Exhibits patience, empathy, attention to detail, and a passion for problem-solving
  • Strong written and verbal communication skills with an ability to translate customer needs
  • Basic mathematics skills to prepare and transact estimates and payments
  • Organizational and time management skills.
  • Remains flexible and responsive to changing conditions
  • Great attitude with a high-energy personality, excellent customer service skills, and able to multi-task and thrive in a fast-paced environment
  • Working knowledge in Excel, Word, PowerPoint and Outlook programs

Ce que vous ferez : 

  • Fournir le meilleur des meilleurs services à la clientèle au monde, rivalisant avec n’importe quelle industrie 
  • Comprendre et exécuter toutes les exigences quotidiennes du service des pièces qui comprennent, sans s’y limiter, la commande, la réception, l’expédition, les retours de pièces et les comptages quotidiens
  • Utiliser un chariot élévateur à fourche afin de charger et décharger les pièces
  • Conduire et exécuter des audits
  • S’assurer que les processus relatifs aux pièces sont communiqués, et administrés conformément aux objectifs de Rivian
  • Travailler régulièrement en partenariat avec ses pairs pour mettre en œuvre et améliorer constamment les opérations relatives aux pièces détachées
  • Possibilité d’aider différents sites selon les besoins
  • Suivre et promouvoir les normes élevées de Rivian en matière de sécurité, de propreté et d’organisation
  • Maintenir le processus de suivi des indicateurs clés de performance (KPI) au département des pièces des centres de service
  • Être polyvalent, aider d’autres fonctions selon les besoins
  • Responsable du développement et de la gestion efficace des stocks de pièces et d’accessoires de service pour le centre de service 

Ce dont vous aurez besoin 

  • Approche collaborative de la résolution de problèmes 
  • Faire preuve de patience, d’empathie, d’attention aux détails et d’une passion pour la résolution de problèmes 
  • Excellentes compétences en communication écrite et verbale avec une capacité à traduire les besoins des clients 
  • Compétences mathématiques de base pour préparer et effectuer des estimations et des paiements 
  • Compétences en matière d’organisation et de gestion du temps
  • Rester flexible et s’adapter aux conditions changeantes
  • Excellente attitude, personnalité énergique, excellentes compétences en matière de service à la clientèle, capacité à effectuer plusieurs tâches à la fois et à s’épanouir dans un environnement au rythme rapide
  • Très bonnes compétences en communication
  • Capacité à travailler de manière autonome
  • Connaissance pratique des programmes Excel, Word, PowerPoint et Outlook 

Éducation/Expérience : 

  • Diplôme d’études secondaires ou diplôme de formation générale ou similaire 
  • Plus de 5 ans d’expérience dans le service à la clientèle, la manutention/la gestion des stocks ou une expérience équivalente dans un environnement au rythme rapide (expérience dans le secteur automobile de préférence) 

 

 

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. 

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. 

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.  

 

Please note that we are currently not accepting applications from third party application services.

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