Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

The Service Support Training Instructor role requires exceptional ability to assess needs, develop & deliver appropriate training solutions, and build strong working relationships. Individuals must be creative, proactive, organized, flexible, results-oriented, and have a passion for and understanding electric vehicles. They must have outstanding communication, facilitation, and organizational skills while demonstrating a positive and professional demeanor. The Service Support Training Instructor will be responsible for ensuring our Service Support Operations team members have the proper training required to best support Rivian customers.

Responsibilities:

Support developing needed training skills and curriculum that supports Rivian Service Support Operations.
Develop and maintain curriculum to onboard and continuously educate customer-facing teams in a operations center environment on the Rivian brand, soft skills, empathy, de-escalation tactics, our products (including technical specs), and electric vehicle ownership.
Excellent presentation/facilitation skills in a classroom or other learning environment.
Scale training programs with cutting-edge learning and development tools.
Support both the service L&D team and collision L&D team with Service Support training content.
Partner with leadership to identify training and development needs concerning commercial products.
Develop and conduct training content to support internal Rivian team members on Service Support products.
Provide training for partner systems, Including Swoop/Roadside/Agero.
Provide ongoing training and development support to ensure a problem-solving mindset is applied and effectively utilized.
Provide service-specific training to internal Rivian staff on commercial electric vehicles equipped with complex automotive/electromechanical systems (powertrain, passive restraint system, steering/suspension/brakes, thermal management).
Provide specific & general training on high voltage DC systems.
Maintain expert knowledge of methods, techniques, parts, tools, and materials used to maintain and repair vehicles.
Develop training in close consultation with support teams (collision engineering, Field Service Engineering).

[Qualifications:

Experience designing and developing training content, courses or programs, and training evaluation.
Degree from a University, Certificate program in Automotive Technology, or the equivalent in experience and evidence of exceptional ability.
Capable to build-out and scale Service Support training programs in a startup/ tech/ high growth company.
Proactive, flexible, confident, professional, and self-directed in a fast-paced environment.
Thrives working independently and able to contribute strongly as a member of a high-performing team.
Strong ability to collaborate and serve as a partner/consultant to service leadership and staff.
Demonstrated ability to lead complex problem-solving activities and initiatives.
Strong facilitation and interpersonal communication skills are required.
Excellent verbal and written communication skills and demonstrated confidence and professionalism
Tech-savvy – able to expertly use a full suite of office and learning technologies
Ability to travel at least 25% of the time
Must have a valid Driver’s License.
Experienced customer-facing training facilitator. (a plus)
Automotive system repair knowledge and training experience is nice to have (a plus)
Strong commercial / industrial repair experience. (a plus)
Experience with environmental and safety requirements a plus.
Familiarity of training to support center staff (a plus)

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.

Apply for this Job

* Required

First Name *

Last Name *

Email *

Phone

Location (City) *

Resume/CV *

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

When autocomplete results are available use up and down arrows to review

+ Add Another Education

If selected 'other' school, please provide school name.

LinkedIn Profile

Website

Have you ever worked at Rivian? *

Who is your most recent employer? (Type N/A if not applicable). *

Are you currently authorized to work in the United States? *

Will you now, or in the future, require employer visa sponsorship (e.g., H-1B)? *

To help us assess any potential export control restrictions, please indicate if you’ve ever been a citizen of any of the following countries: Iran, Syria, N. Korea, Cuba, China, Venezuela, or Crimea. *

I certify that the information and supporting documents provided are true and correct. I understand that any false or misleading representations will be grounds for non-hire or termination at any time during my employment. *

Yes

I confirm that I have read the complete Candidate Data Privacy Notice, which contains additional details and important information about the collection, use, disclosure and other handling of my Candidate Personal Data as summarized above. *

For details please see our Candidate Data Privacy Notice

Yes

Please retain my Candidate Personal Data for up to two years so that Rivian may consider me for other positions for which I may be eligible and qualified.

Yes

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Rivian Automotive’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender

Are you Hispanic/Latino?

Please identify your race

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

Autism
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
Blind or low vision
Cancer
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or hard of hearing
Depression or anxiety
Diabetes
Epilepsy
Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
Intellectual disability
Missing limbs or partially missing limbs
Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

Disability Status

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.