Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 

The Rivian Digital Product Management team develops and manages the manufacturing and revenue generating digital properties which facilitate the consumer and vehicle lifecycles. We have developed cross-functional product squads focused on each aspect of the customer and vehicle journey, from manufacturing through managing the service and repair of our vehicles. To that end, the Services Squad supports two main areas including Manufacturing and Service with the focus of removing the hassle and frustration of the servicing experience and improving the overall quality of our vehicles and other Rivian manufactured assets. This team builds and owns the entire vehicle service operating system, which is tightly integrated with the rest of the Rivian operating system and various operational teams across the organization. We are seeking a Staff Digital Product Manager, Quality who will join this squad to develop and strengthen the solutions that will power Rivian’s overall Manufacturing and Service quality through data, integrated systems, and operational processes. This role will be pivotal in making Rivian the world leader in vehicle quality by facilitating data visibility throughout the vehicle lifecycle.

THIS IS WHAT YOU'LL DO:

  • Act as a thought leader and drive the ServiceOS Quality Feedback Lifecycle through all quality-impacted systems and integrations
  • Build and maintain the Field Service Action Dashboard. Used to execute and manage all Recalls, Campaigns, Retrofits, and Quality Holds for vehicles, charging stations, and home energy products
  • Build and maintain Rivian’s Warranty Management system. Used for the creation, management, and facilitation of all warranties across vehicles, charging stations, and home energy products.
  • Build and maintain Rivian’s Warranty Part Return system to facilitate field part returns for all failed parts requiring post-service root cause failure analysis.
  • Work with Quality teams to ensure successful containment of all Stop Sale vehicles
  • Contribute to the enhancement and development of Rivian’s Inspection System. Used to manage, facilitate and execute all inspections at Rivian from Manufacturing through Service.
  • Drive alignment and development for all quality and reliability impacted data collected through any Digital Technology/Services Squad system component.
  • Represent the Services Squad as the leader and main point of contact for all Quality and Reliability stakeholders and initiatives.
  • Collaborate with Service Operations, Service Engineering, Quality, Reliability, Fleet, Collision Partners, Finance, Charging, IT, and Product teams to define the roadmap for areas quality impacted initiatives.
  • Build deep relationships with Service Engineers, Service Operations, software engineers, UI/UX, and Product Managers, to bring internal management tools to life on aggressive timelines.

THIS IS WHAT YOU'LL NEED:

  • 5-7+ years of experience in Product Management, ideally in industries with complex digital ecosystems
  • Comfort partnering with passionate stakeholders. Data accuracy is a shared goal.
  • Ability to build operational processes and automate to scale over time
  • A background in working with development teams through periods of rapid growth and scale, understanding the big picture and the importance of investing in the core technical foundation.
  • Experience in rapidly growing businesses that have expanded globally
  • A genuine love of brands that are focused on positive impact, high quality products, and efficient operations

THIS IS WHERE YOU"LL WORK:

Department: Digital Product Management

Location: Palo Alto

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at accessibility@rivian.com.

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