Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary This position is responsible for delivery of program deliverables and vehicle level customer excellence targets with a focus on forward model recurrence prevention execution
Responsibilities ·Responsible for delivery of future program deliverables and vehicle level customer excellence targets
·Build in Customer Quality learnings into forward model programs through robust process development
·Measure forward model programs ability to achieve proposed customer excellence targets before launch ·Prioritize and drive cross-functional process and product improvement actions to deliver quality KPI’s ·Program lifecycle warranty return issue management and prioritization for problem solving ·Analyze quality (warranty, customer satisfaction) data and report investigation results ·Liaison between Rivian teams (Service, Manufacturing, Engineering, Reliability) to lead continuous quality improvements ·Lead workstreams necessary to meet both internal and external quality objectives
Qualifications ·Bachelor’s in Engineering, Masters preferred, or equivalent experience ·5+ years minimum relevant Quality experience ·Black Belt, CQE or equivalent certification desired ·Strong problem-solving capability with demonstrated leadership in driving quality improvements ·Knowledge of management/planning tools, quality tools, preventive and corrective actions ·Understanding of quality systems, methods, tools, standards, customer expectations ·Basic understanding of audit processes (planning, preparation, execution, reporting results, and follow-up) ·Knowledge of AIAG (DFMEA, PFMEA) and related tools ·Willingness to work in a strong cross-functional and collaborative environment
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at firstname.lastname@example.org.