Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 

Responsibilities:

  • Organize diagnostic content in a custom database
  • Ensure the content is accurate via review and validation.
  • Drive quality and user experience improvement for the database.
  • Collaborate with engineers to define knowledgebase content for vehicle trouble codes
  • Act as librarian for the diagnostic content rules and the structure model, including the reasoning behind those decisions.
  • Edit diagnostic solutions provided by engineering and service to ensure it meets the standards of the system.
  • Manage project priorities with Service and Engineering teams, and interface between engineering and field technicians to solve field issues while documenting solutions.
  • Drive review, approval, and editing for clarity and grammar of the theory of operations documentation.
  • Create eLearning storyboards for new users of the diagnostic tool.
  • Develop step-by-step guides for different users of the database to ensure users understand how to use the tools using best practices.
  • Work in such a way as to facilitate localization and accessibility.
  • Convey complex interdependencies to engineers and leadership through presentations and other communications materials.
  • Strategize and implement process improvements for documentation processes.
  • Provide mentorship to technical writing interns for the diagnostic tool.
  • Uphold and foster a positive work environment and a culture of collaboration in each Rivian facility in which you work as well as any 3rd party support you may provide.

 

Requirements:

  • 5+ years of technical writing, e-learning design, or diagnostic content management experience.
  • Automobile and Technology industry experience preferred.
  • Experience working in software development, IT, or UNIX documentation.
  • Experience working in hardware documentation.
  • BA degree in English, Technical Writing, or related field.
  • Computer skills proficiency and excellent written and spoken communication skills.
  • Proven expertise in data analysis and critical thinking.
  • Track record of working closely with cross-functional teams and stakeholders in a technology environment.
  • Process design experience, with the ability to understand, document, and transform complex processes.
  • Strong analytical and structured problem-solving capabilities with high level analytical ability where opportunities for improvement are unusual and complex.
  • Appropriate interpersonal styles and communication methods to work effectively with internal and external partners.
  • Extremely detail oriented.
  • Proven ability to manage multiple workflows to ensure deadlines are met.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at accessibility@rivian.com.

Privacy

We take your privacy seriously. For details please see our Candidate Privacy Notice.

 

Please note that we are currently not accepting applications from third party application services.

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