Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
This role requires an experienced professional with high levels of energy and initiative, deep understanding of service processes, go-getter attitude, great leadership skills, and cross-team collaboration. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset.
Provide world’s best of the best in customer service rivaling any industry
Understand, and execute all parts department daily requirements that include but are not limited to ordering, receiving, shipping, parts returns, and daily counts
Operating a forklift to load and unload parts
Train other employees to operate a forklift as needed
Conduct and Execute audits at multiple locations
Communicate audit results and overall parts department performance to Regional Service Managers and other stakeholders as needed
Ensure that parts processes are communicated, and administered in compliance with Rivian's objectives
Work in partnership with peers regularly on implementing and constantly improving parts operations
Coach and develop service center parts advisors
Train and familiarize service center advisors, Service center managers, and Regional managers on parts standards and processes
Ability to setup and launch parts departments for new locations
Assisting multiple locations as needed
Bachelor’s degree or equivalent work experience
Automotive repair knowledge preferred
Excellent verbal and written communication skills
Ability to mentor and lead
Outstanding planning and organizational skills
Detail-oriented with strong analytical, organizational and interpersonal skills
Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office)
Proven success in driving service parts requirements in a complex environment
Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy and tact
Capability to multi-task, adapt to changing priorities and meet deadlines
Strong organization skills with attention to detail
Experience working with third party logistics (3PL) and shipping companies
Proven ability to effectively handle multiple priorities, organize workload, and meet deadlines
Knowledge of automotive equipment and servicing methods
Must possess a valid driver’s license and clean driving record
Experience working in start-up environments preferred
Experience in Operating a Forklift
Ability to travel up to 75% of the time
Ability to lift heavy items
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at email@example.com.