Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 

We operate development centers in Plymouth, Michigan; Southern California (Irvine, Carson & LA); Silicon Valley (San Jose and Palo Alto); Vancouver, British Columbia; and Surrey, England; as well as a manufacturing facility in Normal, Illinois.

We are looking for a seasoned retail expert who desires the challenge and excitement of building something from the ground up. You will develop and co-own our Retail new site opening process and coordinate the launch effort across the Retail and cross-functional teams to ensure each site is operationally ready. You will be responsible for ensuring a seamless, successful, and on-time opening. As our Retail Operations Specialist, you will establish Retail’s digital tools requirements – ensuring our systems needs are clearly documented and communicated to the Digital Team and optimized for a best-in-class customer experience. You can support all aspects of retail operations and will coordinate our fleet vehicle needs, playbooks, and a variety of special projects as we bring our unique style of Retail to life.  


  • Co-lead for all Retail site launches in partnership with Facilities Commercial Ops Site Lead; Coordinates turnover and opening timing with Facilities Commercial Ops, act as primary point of contact for all cross-functional team members during Retail Ops setup phase and be responsible for ensuring the most up to date and accurate updates are communicated to teams effectively 
  • Own the coordination of weekly status meetings and updates. Send site specific and portfolio level updates to leadership on a predetermined cadence. Manage project tracking of all potential sites in the pipeline, site launches in flight, and drive postmortems post launch 
  • Ensure seamless, successful, and on-time new site launches 
  • Coordinate and lead "last mile" on-site retail operations set-up for new site openings  
  • Partners with the Retail Program Manager to maintain overall timelines for all Retail Operations initiatives and is responsible to tracking and communicating workback schedules of all initiatives and up to date maintenance of Retail confluence pages and operations smartsheets 
  • Establish digital tools and program business requirements - understands every aspect of our business and can convey our needs and requirements in a story or memo that can be further broken down into functional business requirements to be shared across cross-functional teams. Understands the Product Requirements/Build flow and can help prioritize deliverables. This includes POS, Inv Management, SFDC, Comms (phone, email), Scheduling tools, etc. 
  • Responsible for the retail fleet vehicle management – act as the primary point of contact with Fleet team, communicating retail vehicle strategy and needs. Own coordinating delivery schedules and load in/out with Fleet and Facilities teams across all retail locations, ensuring seamless scheduling and tracking of deliveries. Responsible for tracking & relaying timing updates to Retail and additional impacted teams 
  • Retail Fleet Vehicle maintenance, service, and cleaning SOPs – lead the development and documentation of Retail fleet SOPs, working in close partnership with fleet and service teams to develop our best practices 
  • Support the development and upkeep of the Retail Trail Guide – our operational playbook 
  • Support day-to-day Retail Operations and project manage special projects as you identify the need for ownership or as assigned to you 


  • 3+ years in retail operations and store management experience preferably in a direct-to-consumer business model 
  • New store opening support or project / program management experience is a plus 
  • Deep curiosity for next generation retail formats and consumer experiences 
  • An obsessive approach to elevating the customer experience and commitment to taking every opportunity to over-deliver when it comes to delighting and interacting with our community  
  • Possess an entrepreneurial mindset and apply a scrappy and resourceful approach to everything you do. Solve problems and overcome challenges with creativity and ingenuity 
  • Working knowledge experience of retail systems: POS, inventory management systems, and CRM 
  • Proven ability to drive process improvements across all areas supported 
  • Ability to analyze data and report out findings that are actionable by both business and technical teams 
  • Ability to build and maintain relationships, solicit cooperation, and achieve results through collaboration while managing multiple projects simultaneously in a fast-paced, high-growth environment.  
  • Outstanding verbal and written communication  
  • Working knowledge of project management processes, tools, and software to enhance productivity – Proficient with Microsoft Office Suite. Confluence and Smartsheets a plus 
  • Ability and willingness travel up to 25% of time  

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at accessibility@rivian.com.


We take your privacy seriously. For details please see our Candidate Privacy Notice.

Apply for this Job

* Required
When autocomplete results are available use up and down arrows to review
+ Add Another Education

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Rivian Automotive are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.