Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 

We operate development centers in Plymouth, Michigan; Southern California (Irvine, Carson & LA); Silicon Valley (San Jose and Palo Alto); Vancouver, British Columbia; and Surrey, England; as well as a manufacturing facility in Normal, Illinois.

ROLE SUMMARY

Responsible for making sure our Retail Flagship locations offer an incredible customer experience, the Commercial Operations Hospitality Coordinator ensures that our hospitality partners have been setup for initial and continued success from the moment the location opens. This role is tasked with supporting the Commercial Operations Program Manager in being the go-to source of knowledge within the Commercial Operations team for all aspects of hospitality in Retail Flagships. Additionally, you will be tasked with assisting in the creation and implementation of Retail hospitality programs including vendor selection, contract negotiation, and ongoing operation in life. 

RESPONSIBILITIES

  • Support in developing Retail hospitality programs across the Commercial Retail Organization 
  • Effectively communicate updates and feedback to Retail teams and other stakeholders regarding contract status 
  • Update and maintain accurate records and official documentation. Track and report key performance indicators to be included in Quarterly Business Reviews 
  • Development and maintain strong relationships with all partners and vendors nationwide 
  • Assist with Retail NSO (New Site Opening) vendor commissioning 
  • Oversee timely repair and maintenance scheduled for equipment, as needed 
  • Track, manage and analyze purchase requisitions and operating expenses; identify and report any inconsistent data to determine impact and/or accuracy of expenses 
  • Perform status checks and follow up on any open work orders, communicating status updates to local site teams 
  • Manage multiple projects and requests simultaneously while exceeding Rivian standards for quality 
  • Assist as needed with ad hoc projects as identified by your manager 

QUALFICATIONS

  • 2-3 years of hospitality experience in a Retail or customer facing role 
  • Proven understanding of third-party hospitality vendor contracts 
  • Supplier management experience 
  • Experience assisting with large scale Retail programs and rollouts 
  • Proven superior attention to detail 
  • Proven knowledge with CMMS software 
  • Self-starter who is goal oriented highly motivated, and comfortable working in a fast-paced environment 
  • Exceptional verbal and written communication, negotiation, analytic, and critical thinking skills 
  • Ability to shift focus very quickly and adjust to rapidly changing priorities 
  • Proficient with MS Office tools 
  • Ability and willingness to travel up to 25% 

Equal Opportunity

Rivian is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Rivian is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Rivian are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Rivian will not tolerate discrimination or harassment based on any of these characteristics. Rivian encourages applicants of all ages.

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