Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 

We operate development centers in Plymouth, Michigan; Southern California (Irvine, Carson & LA); Silicon Valley (San Jose and Palo Alto); Vancouver, British Columbia; and Surrey, England; as well as a manufacturing facility in Normal, Illinois.

 

Role Summary

In this position you will be responsible for regional collision repair strategy and responsible for ensuring great customer satisfaction at our Certified Collision & Fleet Center locations. This role will require the establishment of exacting standards of performance and operational excellence, as well as management of regional on-ground operations. It will require close attention to vendor management, risk evaluation and mitigation. The Regional Technical Manager, Eastern Region will work out in the field with designated 3rd Party Collision Centers, and travel throughout the region. Our ideal candidate would have proven success in managing high impact teams across a regional setting.  

  

This role will also require exceptional cross functional interaction across multiple teams within Rivian as well as external 3rd party collision centers. A dynamic and resourceful leader with great communications skills, experienced in analytical approach to problem solving, continuous improvement and organization. Demonstrated leadership in the region for day-to-day management of an OEM (Original Equipment Manufacturer) managed collision network of high performing 3rd party collision centers in a dynamic environment. This role will require extensive traveling, operational excellence, creativity, and superb communications skills – always bridging the gap between their Certified Collision and Fleet Centers in the field, the local Rivian Service Center and HQ based teams for the purpose of training, operational consistency, and continuous improvement. 

Responsibilities

  • Recruit, develop and support a network of 3rd party collision centers in your specified region 
  • Manage all 3rd party collision and fleet centers in your region with all technical or operational needs 
  • Execute on deliverables, milestone reports, open action items, risks, and mitigation plans  
  • Point of contact for customer escalations in your specified region 
  • Lead and drive quality and continuous improvement your region to deliver on all key performance indicators 
  • Collaborate alongside your regional team to handle any challenges that arise during collision repairs of Rivian customer vehicles 
  • Manage operational excellence and ensure brand standards are met at 3rd party collision centers in accordance with Rivian Certified Collision Network Standards 
  • Responsible for operational excellence in the region  
  • Drive success for the entire Certified Collision Network by providing feedback to the corporate Network Team on what needs improvement in the field 
  • Manage complex field challenges and collaborate with Network and Service Engineering Teams  
  • Analyze the business, create, and communicate clear action plans that optimize results 
  • Responsible for everything collision related in your responsible region  
  • Travel 70-75% of the time  

Qualifications

  • 5+ years of experience in automotive collision repair, OEM, and/or technical field, with emphasis in engineering, quality, service, operations, and supply chain  
  • Experience in leading teams in an automotive or high-tech environment  
  • Proven success in driving performance requirements in a complex environment  
  • Must possess a valid driver’s license, with a clean driving record 
  • Experience managing multiple projects across varying geographic locations simultaneously  
  • Broad experience defining, launching, and driving strategic process redesign initiatives to improve internal and external processes and operations, working closely with cross-functional teams and stakeholders in a technology environment 
  • Process creation experience 
  • Appropriate interpersonal styles and communication methods to work effectively with internal and external partners  
  • Experience in a startup environment and scaling teams from a blank slate is a plus  
  • Ability to travel up to 70-75% 
  • Strong written and communications skills  
  • High attention to detail 
  • Bachelor’s Degree or equivalent collision field experience  

 

Equal Opportunity

Rivian is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Rivian is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Rivian are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Rivian will not tolerate discrimination or harassment based on any of these characteristics. Rivian encourages applicants of all ages.

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