Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 

We operate development centers in Plymouth, Michigan; Southern California (Irvine, Carson & LA); Silicon Valley (San Jose and Palo Alto); Vancouver, British Columbia; and Surrey, England; as well as a manufacturing facility in Normal, Illinois.

Responsibilities

  • Role requires high levels of initiative, independent judgement and indirect leadership capability
  • Lead teams to creative solutions and develop new processes in a compressed timeline
  • Responsible for Service Engineering deliverables status at program gateways and executive reviews
  • Issue resolution champion and roadblock remover for cross functional issues related to Service
  • Run weekly Service Engineering staff meeting and deliverable progress review
  • Lead cross-functional communication to other key groups: Service Operations, Engineering, Legal & Regulatory, etc.
  • Support new Service related initiatives with in the company and assign responsibility as appropriate
  • Establish best practices and standards of work for Service Engineering and drive those requirements into the vehicle development process
  • Identify, define, promote emerging product and service issues to appropriate channels and into a closed loop system for problem resolution
  • Support Dealer Field Action bulletins (safety, compliance, emission, customer satisfaction, service update)
  • Lead cross functional service strategy for Rivian owned vehicles
  • Manage validation test plans for allocated vehicles to Service Engineering

Qualifications

  • BS in Engineering, Automotive Technology or similar technical degree required
  • Master’s degree (Preferred)
  • 5+ years’ experience with demonstrated leadership in Service, Aftersales & Engineering Launch experience on a vehicle program
  • Demonstrated leadership in driving service requirements in a complex environment
  • Ability to manage multiple projects across varying geographic locations simultaneously
  • Willingness to work in a strong cross functional environment
  • Appropriate interpersonal styles and communication methods to work effectively with internal and external partners.
  • Technical and professional skills in job-related area required.
  • Able to work efficiently under high amount of work/stress.
  • Specific knowledge of engineering discipline (e.g. mechanics, physics, metallurgy, manufacturing methods, electronics, software, control systems) within job-related area.

Equal Opportunity

Rivian is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Rivian is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Rivian are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Rivian will not tolerate discrimination or harassment based on any of these characteristics. Rivian encourages applicants of all ages.

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We take your privacy seriously. For details please see our Candidate Privacy Notice.

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