Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 

We operate development centers in Plymouth, Michigan; Southern California (Irvine, Carson & LA); Silicon Valley (San Jose and Palo Alto); Vancouver, British Columbia; and Surrey, England; as well as a manufacturing facility in Normal, Illinois.

Role Summary

Rivian Insurance Advisors are the face of the Rivian Agency and play an integral part in our customers' journey. They help customers assess their insurance needs, offer tailored policies, and support them for the life of their policy, and beyond. Our IAs are natural rapport builders who get fulfillment through connecting with and helping others. They have a sixth sense for interpreting customer concerns and a passion for creating solutions. Rivian Advisors remain calm under pressure and thrive on the challenge of operating at a startup within a startup. They will create fiercely loyal customers by going above and beyond and empower the Rivian Agency to drive customer satisfaction that far exceeds industry benchmarks.

 

Responsibilities

  • Create solutions that address insurance issues in our new world of connected cars and autonomous driving.
  • Build lifelong relationships with customers through open and interactive communication.
  • Provide insurance quotes in a way that allow owners to make up their minds in a low-pressure sales environment.
  • Create, maintain, and manage operational processes, constantly search for ways to improve customer experience and increase the efficiency of digital and manual processes
  • Interact with carrier partners as the customer’s advocate
  • Document critical processes and procedures to ensure quality and compliance
  • Act as the subject matter expert for customer facing Rivian teams on all things insurance
  • Meet or exceed team and individual Key Performance Indicators
  • Fanatically monitor and reply to product feedback and questions via phone, email, SMS, and chat.
  • Provide customer service that transforms Rivian customers into brand evangelists by addressing customer concerns, creating solutions, and following up to ensure resolution.
  • Contribute to the process and product information in the team's Knowledge Base and training materials.
  • Pay attention to (but don't live and die by) service level guidelines and targets.
  • Remain flexible and levelheaded during process and product changes

 

Qualifications

  • 3+ years of proven sales and customer experience background in the property and casualty or commercial insurance industry.
  • Strong active listening skills; you're the person who can filter the fluff out of a conversation and highlight the important points. 
  • Ability to understand and clearly communicate complex topics over the phone and written in chats, emails, and texts.
  • Familiarity with common CRM & policy administration tools and practices.
  • Demonstrated ability to remain friendly under pressure and resilient in adverse times.
  • Demonstrated ability to balance the needs of the business without affecting the customer experience.
  • BA/BS in Business, Communication, or relevant work experience.
  • Willing and able to work non-standard hours.  Weekends, nights, and holiday coverage will be required.
  • An active resident P&C insurance license - the more states the better!
  • Humility -We're a tight knit group working extensive hours, so a tactful sense of humor is key!

Equal Opportunity

Rivian is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Rivian is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Rivian are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Rivian will not tolerate discrimination or harassment based on any of these characteristics. Rivian encourages applicants of all ages.

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