Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
We operate development centers in Plymouth, Michigan; Southern California (Irvine, Carson & LA); Silicon Valley (San Jose and Palo Alto); Vancouver, British Columbia; and Surrey, England; as well as a manufacturing facility in Normal, Illinois.
This is what you’ll do:
As the Senior Operations Manager, Rivian Prime Van Program you will partner with multiple internal and external stakeholders to design & execute all supporting RPV operations and all relevant key performance indicators. You are tasked with developing and maintaining the Amazon delivery day and ownership experience and beyond.
Day of Delivery Operations and Experience
Organize last mile delivery from Rivian’s distribution centers to Amazon distribution facilities
Coordinate across service and delivery teams to support upstream requirements
Communicate quickly and loudly to stakeholders and leadership any disruptions to service
Address all escalations on day of delivery
Planning, Continuous Improvement, and Excellence
Rivian resource management
Drive performance improvement efforts and the implementation of both business processes and technical solutions
Monitor fleet pipeline to ensure sufficient capacity & fulfillment
Implement global solutions for future expansion
The processes and tools required to stand up the above should be implemented and matured on a timeframe supporting rapidly scaling delivery.
This is what you’ll need:
Ability to work in an ambiguous, fast paced and iterative environment
Proven track record of executing multiple complex projects simultaneously from start to finish
Passion for operations and process improvement principles
In depth understanding and track record of excellence in in scaling businesses and operations
8+ years of experience in operations with an emphasis in supply chain and B2B experience
MBA or equivalent experience
Amazon experience advantageous
An innovative, enterprise-centric mindset and approach
This is where you’ll work:
Department: Commercial Operations
Location: Palo Alto, CA or Seattle, WA
Rivian is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Rivian is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Rivian are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Rivian will not tolerate discrimination or harassment based on any of these characteristics. Rivian encourages applicants of all ages.