Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 

We operate development centers in Plymouth, Michigan; Southern California (Irvine, Carson & LA); Silicon Valley (San Jose and Palo Alto); Vancouver, British Columbia; and Surrey, England; as well as a manufacturing facility in Normal, Illinois.

Reporting to the Sr. Manager, Commercial Training, the Sr. Regional Trainer role is responsible for managing, delivering and evaluating training and development activities and initiatives across Rivian’s Retail and Customer Service organizations. This position acts as a Rivian brand ambassador, working within the broader Commercial training team and alongside key business partners to identify and analyze training needs and the health of the business. This position will play a key role in coaching and developing Retail and Customer Service teams to achieve top performance results and deliver an exceptional customer experience.
 
The Regional Training Manager will be instrumental in delivering onboarding, coaching, and continual training support for all Retail and Customer Service roles to maximize engagement, performance, and operational excellence. This role will also support Rivian events that drive brand awareness, support test drives, delivery and ownership experiences. This role is ideally suited for someone who has broad business acumen within Retail and Customer Service, team leadership experience within a multi-unit field environment and can effectively coach, influence and advise stakeholders.

This Is What You'll Do:

  • Deliver training across a variety of environments, both remote learning as well as in person, while adjusting facilitation style for various types of audiences from junior to senior levels
  • Execute best in class training methods, tactics and approaches that effectively validate learning
  • Work with stakeholders, the training team, and subject matter experts to determine training needs – work quickly to identify, build, and implement training solutions that address identified gaps
  • Partner closely with Retail and Customer Service stakeholders to analyze the health of the business, team performance and KPIs in order to provide recommendations and deliver appropriate solutions
  • Establish clear goals and objectives for market visits — communicate these objectives to Managers and stakeholders
  • Support development and own the implementation of an on-going training strategy designed promote continual learning and development within Retail, Customer Service and Events teams
  • Provide side-by-side feedback and coaching for Retail and Customer Service Managers
  • Communicate organizational updates and information to the team with an understanding of what is relevant and important to their business
  • Design and administer post-training surveys to evaluate effectiveness and deliver reports to management following up from market visits
  • Collaborate with stakeholders, the training team, and subject matter experts to develop, maintain and promote continuous improvement of all Retail and Customer Service training programs & initiatives
  • Support the onboarding of new Retail and Customer Service team members through New Hire Orientation
  • Ability to work closely with stakeholders to advise on operational and training gaps as well as propose solutions and implementation plans to address identified gaps

This Is What You'll Bring:

  • Bachelor’s Degree or equivalent experience required
  • 7-10+ years’ experience training within a Retail, Multi-Unit and/or Customer Service environment
  • Experience coaching new and seasoned team members across various levels in the organization
  • Experience in team leadership with minimum of at least one direct report
  • Ability to work independently and be self-directed
  • Ability to travel up to 75% of the time
  • Superior written, verbal, and interpersonal communication
  • Ability to speak comfortably and confidently publicly
  • Ability to evaluate student, manager, and instructor feedback and key performance indicators in order to identify potential areas of improvement
  • Ability to work effectively on global and virtual teams, and accommodate time differences
  • An upbeat, positive and professional attitude
  • User experience with both Mac OS X and Windows operating systems
  • Proficiency in Microsoft Office, Pages, and Keynote programs a plus
  • Experience training or facilitating in a retail, customer service or sales support environment a plus
  • Experience within the automotive / electric vehicle environment a plus

 

Equal Opportunity

Rivian is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Rivian is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Rivian are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Rivian will not tolerate discrimination or harassment based on any of these characteristics. Rivian encourages applicants of all ages.

Privacy

We take your privacy seriously. For details please see our Candidate Privacy Notice.

Apply for this Job

* Required
  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Rivian Automotive are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.