Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 

We operate development centers in Plymouth, Michigan; Southern California (Irvine, Carson & LA); Silicon Valley (San Jose and Palo Alto); Vancouver, British Columbia; and Surrey, England; as well as a manufacturing facility in Normal, Illinois.

Role Summary

In this position you will be a part of the Retail, Ownership, & Customer Service team working to understand our customer audiences, their behaviors, context(s) and motivations - across all phases of the customer lifecycle and user journey.

Responsibilities

  • Evaluate and challenge KPIs used to measure the impact of our customer interactions, debate the business requirements and experiential standards designed to measure and drive consistency across digital and physical customer touchpoints.
  • Leverage Strategy team research and Brand guidelines to help the team define customer experience strategies and to define lifecycles for updates and refresh of experiences.
  • Ideate new experiences and touchpoints, test concepts as they are being developed, evaluate (contributing to quality control and audit functions) executions once they’ve rolled out, and continually iterate on them for ongoing improvement.
  • Support other functions of the Customer Experience org including: Customer Service, Owner Engagement, Training, and Retail.

Qualifications

  • Pursuing an MBA from an accredited college or university, graduating in Spring 2022
  • Experience in Business Operations, Retail Operations, Corporate Strategy, or Corporate Development (preferred)
  • Interested in Energy, Mobility and Sustainability
  • Leadership and strategic thinking skills
  • Ability to thrive in independently in challenging environments
  • Strong attention to detail and organizational skills
  • Experience with financial modeling and accounting (preferred)
  • Strong presentation skills; comfortable delivering information to an executive audience
  • Proficient with MS PowerPoint (required)
  • Proficient with MS Excel (required)

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Equal Opportunity

Rivian is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Rivian is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Rivian are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Rivian will not tolerate discrimination or harassment based on any of these characteristics. Rivian encourages applicants of all ages.

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