RiskIQ is the world leader in Attack Surface Management, providing the most comprehensive discovery, intelligence, and mitigation of threats associated with an organization’s digital presence. With more than 80 percent of attacks originating outside the firewall, RiskIQ allows enterprises to gain unified insight and control over web, social, and mobile exposures. Trusted by thousands of security analysts, RiskIQ’s platform combines advanced internet data reconnaissance and analytics to expedite investigations, understand digital attack surfaces, assess risk, and take action to protect business, brand, and customers. Based in San Francisco, the company is backed by Summit Partners, Battery Ventures, Georgian Partners, and MassMutual Ventures.

RiskIQ is looking for Technical Account Managers to join our Customer Success team.  The CS team is dedicated to the success of the RiskIQ Customer and their information security and brand protection initiatives.

As one of our Technical Account Managers (TAM) you will be responsible for building and maintaining pre and post-sales relationships with RiskIQ's customers: a "who's who" of the top financial services firms, top internet brands, and top technology companies.  You will have ultimate responsibility for customer health and customer success, and become the customer's single point of contact into all of RiskIQ.

You will serve as a strategic partner and advisor to top industry CISOs, gaining an in-depth knowledge of the customer's environment and CSIRT team. You will serve as a project leader to ensure successful implementations of the RiskIQ solutions with customers. You will dive deeper into accounts to not only help uncover new opportunities, but also give us insight into our client’s additional requirements.  

You should be a polished information security expert, with an in-depth knowledge of industry best practices.

Your Primary Responsibilities will Include:

  • Manage the account and support Sales to close sales and upsell opportunities
  • Be the technical go to person for the customer
  • Provide project leadership for the customer's RiskIQ initiatives
  • Lead cross-functional RiskIQ Project teams
  • Communicate with the customer, in their language, on all required levels
  • Design and develop innovative solutions to customer requirements using the RiskIQ Platform, with assistance from our internal engineering team, research team, and our consulting architects as required.
  • Maintain current functional and technical knowledge of the RiskIQ product suite
  • Manage and drive competing requests across simultaneous client engagements
  • Provide clear and constructive product feedback to RiskIQ Product Management teams based on customer requirements
  • Help to document best practices in implementing and leveraging RiskIQ solutions
  • Function as a front-line technical resource for best practices and customer questions.

What is RiskIQ looking for in this role?

  • 4+ years of either practice management or post sales account management
  • 10+ years of experience in pre/post sales, ideally within a SaaS environment (security experience preferred)
  • Strong knowledge of Fortune 500 and/or Financial Services markets, and understanding how to navigate large customers
  • Excellent communication skills
  • Excellent presentation skills
  • Very good technical skills, preferable in the Web Application or Vulnerability Scanning area
  • Good sales skills                
  • Ability to talk effectively to both a technical and non-technical audience
  • Ability to travel when required (up to 20%)
  • Passion to work at a start-up 
  • Must have Cyber Security Experience 

Why work at RiskIQ?

  • Fascinating work - Welcome to the dark underbelly of the Internet. We detect, expose, and investigate malware, exploit kits, botnets, affiliate fraud, advertising fraud, and illicit mobile apps, and much more. It is the golden age of internet crime, and we are at the forefront of defensive efforts to stem the tide.  Internet security is a global growth industry, and the knowledge you acquire here will be a marketable skill for decades to come.
  • We’re a company on the forefront of a burgeoning industry - We've recently celebrated several new milestones headlined by 80% year-over-year growth revenue growth, the closing of $30.5 million in Series C funding, and recognition by Forrester in its Forrester Wave™: Digital Risk Monitoring, Q3 2016 report, which named RiskIQ a leader.
  • Top Leadership - Our CEO is a renown cybersecurity veteran known for his expertise. Our leadership group is poised and experienced with a track record in technology and cyber security.
  • Unbounded opportunity - We are small, but we’re growing. At RiskIQ, you’ll be provided with as much responsibility as you can handle—new career development opportunities constantly arise given our rate of growth Want to design a new data center from the ground up? Architect a big data backend to increase our storage and analysis capabilities? These challenges are yours for the taking if you prove you're capable.
  • Flexibility - You’ll have a large workload, but also the freedom to accomplish it on your own terms. 

Apply for this Job

* Required
File   X
File   X


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at RiskIQ are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.