This role is with Cleveland Guardians. Cleveland Guardians uses RippleMatch to find top talent.
Our teammates are at the core of what we believe in: People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Cleveland Guardians.
PRIMARY PURPOSE: Part-time, year-round development program focused on providing exceptional ticket sales training and firsthand, practical experience selling Season Tickets, Groups, and Premium ticket products. Designed to develop and grow future sales leaders in the sports industry by fostering a strong foundation of ticket sales product knowledge. Teammates in this program will receive continuous coaching, mentorship, and development opportunities to continuously fine-tune sales skills and develop overall business acumen.
RESPONSIBILITIES & DUTIES:
Development & Training
- Active participation in trainings designed to learn the Cleveland Guardians' ticket sales products (e.g., Seasons, Groups, and Premium) overall fan-base, and the ‘Guardians Way to Sales & Service’
- Engage in continuous education of best sales practices through weekly meetings, mentorship, shadowing, and experiential learning opportunities
- Become proficient in organization’s ticket sales product and service offerings in addition to relevant campaigns, team updates, events, and other fan-facing opportunities for effective selling
- Gain understanding of the Guardians’ ticket sales and service processes in order to successfully execute sales & enhance skills throughout program
Sales & Service
- Generate revenue by proactively selling across all ticket sales product segments via phone calls, prospecting, referrals, face-to-face and in-ballpark appointments with a strong focus on relationship-based sales and customer retention
- Continuously look for ways to develop and grow new and existing customer relationships through seat visits, prospecting, referrals, and other ticket sales initiatives (e.g., sales booths, in-house events, off-site community events, etc.)
- Seek out and schedule appointment opportunities both externally and at Progressive field including showing seats to prospective customers across all ticket sales products segments
- Manage the life cycle of ticket sales process from start to finish
- Follow up on all assigned incoming ticket sales leads for qualification and nurturing
- Learn about our fans through active listening, probing questions, consuming market research, and other customer data
- Maintain electronic records of all customers and prospects within our CRM and ticketing systems
- Collaborate with key internal/external resources within the Ticket Sales department.
- Attend all other sales department meetings and customer service events as assigned.
EDUCATION & EXPERIENCE REQUIREMENTS:
- In-progress of achieving Bachelor’s degree, recent graduate, or equivalent work experience
- Previous experience in sales, customer service, or hospitality preferred.
JOB SKILLS:
- Desire for learning and professional development
- Enthusiasm to perform sales activities (prospecting, sales outreach, relationship building, etc.)
- Self-motivating personality, eager to succeed and increase revenue
- Coach-ability, teamwork, strong will to succeed with a positive attitude
- Robust written and verbal communication skills preferred
JOB REQUIREMENTS:
- Ability to work 20-25 hours per week
- Ability to work games, nights, weekends, holidays, and events as dictated by job responsibilities
- Limited gameday responsibilities may include sales or service table or booth, client interaction and assistance, assistance with event set up and execution.
ORGANIZATIONAL REQUIREMENTS:
- Reads, speaks, comprehends, and communicates English effectively in all communications.
- Represents the Cleveland Guardians in a positive fashion to all business partners and the general public.
- Ability to develop and maintain successful working relationships with members of the Front Office.
- Ability to act according to the organizational values and service excellence at all times.
- Ability to work with diverse populations and have a demonstrated commitment to social justice.
- Ability to walk, sit or stand for an entire shift.
- Ability to work extended days and hours, including holidays and weekends.
- Ability to move throughout all areas and levels of the Ballpark.
- Ability to work in a diverse and changing environment.
- Occasional physical activity such as lifting and carrying boxes up to 25 lbs.
