This role is with Boston Red Sox. Boston Red Sox uses RippleMatch to find top talent.
DEPARTMENT OVERVIEW:
The Game Events & Services Team supports both the Premium Sales and Group Sales teams to execute
premium packages and group hospitality by facilitating payments, ticket distribution,
food-and-beverage orders, gameday itineraries, and general game day details. We ensure
client satisfaction by hosting these reservations at every Red Sox game, Red Sox
Destinations trip, special event, and concert at Fenway Park.
POSITION OVERVIEW:
This position is responsible for helping handle the servicing for the Premium Sales, Group
Sales and Special Events Departments. This includes serving as the main point of contact to
clients as well as hosting clients for various experiences including games, concerts, and
special ticketed events here at Fenway Park.
RESPONSIBILITIES:
• Manage the servicing for suites, packages, events for game day and special events –
including but not limited to site visits, invoices, payments, itineraries, order forms,
ticket distribution, and beyond
• Host various packages on game days with full and part-time staff for the Premium
Sales, Group Sales, Special Events Departments and beyond to nurture and develop
relationships with clients
• Serve as the primary point of contact leading up to the event.
- Ability to professionally communicate via phone calls, emails, and virtual
meetings
• Work with outside vendors (Aramark, ’47 Brand, Live Nation, etc.) as well as other
departments at Fenway to help brainstorm and implement ideas for successful client
experiences
• Perform various office functions as necessary (maintenance of gift inventory,
department mailings, software enhancements, and game day supplies)
• Attend various networking events to further promote the Premium and Group Sales
brand
• Ability to travel occasionally to host off-site Red Sox Experiences
CHARACTERISTICS/QUALIFICATIONS:
• Bachelor’s degree required; concentration in communications, marketing or sports
related field preferred
• Two or more years of customer/client service experience in a corporate setting
• Event experience a plus
• Excellent written, verbal and telephone communication skills
• Superior customer service experience, preferably in the sports or entertainment
industry
• Self-motivated team player and willing to work long hours, weekends, holidays and
nights as needed
• Outstanding knowledge of Microsoft Office
• Proficiency with CRM, Salesforce, ProVenue, Adobe, and Canva is a plus
• Working knowledge of Fenway Park, Boston Red Sox, and MLB Ballpark App a plus
