This role is with Shipt. Shipt uses RippleMatch to find top talent.
At Shipt, we are transforming the shopping experience and giving time back to consumers. Shipt Shoppers handpick everything from fresh groceries to household essentials, then deliver them to your door in as little as one hour.
User Researchers at Shipt are our ultimate user advocates: they learn what our Members and Shoppers want from our service, influence our roadmap, and evaluate our user experience. As a User Research Intern, you conduct independent research, analyze real user behavior, and work with User Experience Designers, Product Managers, and Engineers to improve our product features and develop new ones. Your work spans across both our Member and Shopper apps, and you are encouraged to identify new opportunities for user experience improvements. We strive to “bring the magic” with our products, and your job is to make that connection intuitive and accessible.
At a company our size (“smallish” but growing), every research effort has an immediate, highly visible impact on our products, our users, and our team.
- You will work on real and important projects - we have no other kind.
- You will have the chance to receive mentorship from researchers with various backgrounds and “superpowers” in our tight-knit Product Design & Research team.
- You will work in a cross-disciplinary environment and learn to effectively partner with PMs, Engineers, and Designers.
- Most of all, your ideas will be heard - we have no egos here, and everyone’s opinion is valid.
Responsibilities
- Collaborate with other researchers, design, product, and engineering to generate research plans and goals
- Recruit and screen participants for studies
- Perform a variety of qualitative and quantitative research to understand user needs, desires, and pain points.
Requirements
- Knowledge of a variety of both qualitative and quantitative research methods
- Knowledge of statistics and the principles of experiment design.
- Solid analytical, interpersonal, communication, negotiation and collaboration skills.
- Resourceful and a self-starter who is passionate about advocating for our users
- One of the following:
- Graduation from a UX design or UX research bootcamp
- Graduation from/enrolled in a degree in HCI, sociology, anthropology, design thinking, product or industrial design, public health, psychology, social work, or a related major
- UX research experience (either previous internships or volunteer)
About Shipt
Shipt is a retail tech company that connects people to reliable, high-quality delivery with a personal touch. Through a community of Shipt Shoppers and a convenient app, Shipt provides personal shopping and delivery to members from a curated marketplace of retailers and offers members access to a variety of stores and product categories including fresh foods, household essentials, wellness products, and pet supplies. Available to 80% of households in more than 5,000 U.S. cities, we’re here to create something big, and we want all the inspired, brilliant help we can get.
This is a paid internship opportunity for Summer 2024. Our program will run for 10 weeks, beginning on Monday, June 3, 2024, and ending on Friday, August 9, 2024. Full program participation is required of all interns. Interns are expected to maintain a consistent full-time work schedule throughout their internship.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or any other characteristic protected by law.
Please inform your recruiting contact upon initial connection if you need any accommodations.
