Sales Operations Lead

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 9,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Sales Operations Lead at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 170 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

This position will be based out of our Fort Lauderdale office.

The Sales Operations Lead will work cross-departmentally with Business Units, Operations, Finance, and others to operationalize key initiatives that will help optimize the sales process, drive efficiency and productivity across the sales organization, and ultimately grow the business. The Sales Operations is adept technically, strong operationally, collaborative in nature, and skilled at project management. While certain aspects of the role require structured approaches, other areas will benefit from creative, innovative thinking.

As our Sales Operations Lead on the Business Insurance team, you’ll

• Oversee the regional MMAforce implementation.
• Track and analyzes results to identify opportunities for sales process improvement.
• Manages the alignment strategy of BoB’s transfers (Aspirational)
• Works with Sales Enablement Assistant to conduct quarterly audits on new revenue reports.
• Serve as a liaison between Sales, Operations and Finance to ensure alignment.
• Prepare sales-related revenue reports and analyzation to aid the Finance Department in their ability to budget and forecast New/Lost Business.
• Oversee the curation of the regional sales resources (Sales Playbook, Research Guide, Who’s Who in Sales, etc.)
• Generate and maintain leaderboards/dashboards and KPI reporting and analysis.
• Leverage the sales training data to identify level of impact on business development skills.
• Responsible for managing and maintaining commission split agreements and licenses (Aspirational)
• Partner with Finance to ensure accurate Cross-Functional revenue sharing and credit allocation.
• Manage incentive plans for regional initiatives and programs (VIP Producer Events, Calling Days, NBO, etc.) (Aspirational)
• Oversee usage and impact of various regional sales tools such as LinkedIn Sales Navigator, Engage, miEdge, ZoomInfo, etc.
• Partner with L&D team to develop sales learning paths to effectively onboard and assimilate new producer hires.
• Lead and/or actively participate in the planning and execution of Regional Sales Strategies and initiatives.
• Work with Sales Enablement Assistant and Sales Leadership to prepare for regional sales meetings, including setting agendas, providing data analysis, and overseeing the preparation of content and materials.
• Provide executive level support as needed for Operation Validation, Sales Symposium, and other national programs.
• Knowledgeable in Competitive Intel to proactively provide insight to sales team (Aspirational)
• Participates in National and regional projects that directly impact the region.
• Gather routine sales team feedback and identify key themes and recommendations to improve programs and effectiveness of meetings.
• Participate as a Member of the Campus and DE&I Recruiting Steering Committees to develop future talent of the organization.
• Partner with PDM to develop and execute sales strategies, monitor/track results, and analyze impact on business results. (e.g., Coastal Cup, etc.)

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• High school diploma or equivalent.
• Minimum 3+ years’ experience in a business-to-business sales organization.
• Proficient Knowledge of Microsoft Office, including Word, Excel and PowerPoint.
• Strong analytical skills, including critical thinking, data analysis, and research.
• Big picture thinker, sees the whole value chain of the customer experience.
• Strong verbal and written communication and presentation skills.
• Ability to collaborate cross-functionally.

These additional qualifications are a plus, but not required to apply:

• Bachelor’s degree or higher
• Experience with Salesforce

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.  

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid and flexible work
• Charitable contribution match programs
• Stock purchase opportunities
• Competitive compensation
• Entrepreneurial leadership
• Unmatched, scalable resources
• Committed to core values
• Inclusive culture

To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw

Follow us on social media to meet our colleagues and see what makes us tick:

• https://www.instagram.com/lifeatmma/
• https://www.facebook.com/LifeatMMA
• https://www.linkedin.com/company/marsh-mclennan-agency/

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.