This role is with Boston Red Sox. Boston Red Sox uses RippleMatch to find top talent.
DEPARTMENT OVERVIEW: The Client Services Department is responsible for the relationship management of all Premium season ticket Memberships and full-season suites (Dell Technologies Level, Dell Technologies Club, Dugout Club, Front Row Club and Pavilion Club).
POSITION OVERVIEW:
The Client Services Associate role is a hospitality-focused individual who helps create premium-level experiences at Fenway Park. This individual will play a key role in developing the experiences of our members and assisting club managers through the baseball season. The position will have both a game day and office component.
TIMELINE: Start: Feb 2024 | End: Feb 2025
RESPONSIBILITIES:
- Create unique experiences and have a passion for hospitality that align with the overall goals of the Client Services department
- Act as a Premium Ambassador on game days working to implement various premium service touchpoints
- Assist in the planning of all premium member events (Season Ticket Holder Batting Practice, Cocktail Parties, Premium Member for the Game, T-Mobile Family Day etc.)
- Act as a liaison between club managers and rookie members by following the Client Services onboarding process to ensure all rookie accounts have a successful first-year
- Build Client Service email campaigns within our Constant Contact platform
- Contribute when necessary to our Homestand Report which details the happenings within the premium world
- Work within our Salesforce platform to develop daily reports, including our day-of-game report, which enables our team to provide a targeted premium experience
- Oversee the Client Services email address and phone numbers for all incoming and outgoing communication
- Work with our club reservation platform to book member and guest dining experiences
- Prepare all club spaces for games & special events by following the guided checklist for each club location
- Contribute in the day-to-day amenity approvals and tracking
CHARACTERISTICS/QUALIFICATIONS:
- Ability to commit to the February 2024 - February 2025 timeline
- Ability to commit to a minimum of 35 hours a week throughout the year-long position
- Bachelor’s Degree in hospitality, business or marketing-related fields preferred
- Innovative, process-oriented and well-organized
- Passionate and committed to providing a high standard of customer service
- Experience with Salesforce or a CRM-based platform preferred. Qualtrics and ProVenue or ticket based program is a plus
- Ability to work extended hours including nights, weekends and holidays
At the Boston Red Sox and Fenway Sports Management, we go beyond embracing diversity. We’re committed to living by our values, strengthening our community, and creating a workplace where people genuinely feel like they belong.
Too often, job seekers don’t apply to positions because they don’t meet every qualification. If you love this role and are great at what you do, we encourage you to apply. Your unique skills and experiences might just be what we’ve been looking for.
Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression or protected genetic information.
