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About Rimes
Rimes provides enterprise data management solutions to the global investment community. Driven by our passion for solving the most complex data problems, we provide our clients with investment intelligence that powers more than US$75 trillion in assets under management annually. The world’s leading institutional investors, asset managers and service providers rely on Rimes to help them make better investment decisions using accurate information and industry-leading technology.
Client Services
Rimes utilizes technology to automatically retrieve, manage, transform, enrich, validate, and deliver financial data from a wide range of sources to over 350 clients. Client Services owns this process and serves as the interface between our clients, our platform, and the organization. Client Services comprises a team of more than 50 staff based in 9 global locations, performing a variety of client-facing functions.
This team oversees the delivery of 60,000+ data feeds daily. The Client Services first-line team proactively monitors exceptions based on timeliness and data quality in a top-down manner, alongside managing our clients’ ever-changing priorities and corresponding queries.
The Client Services second-line team handles complex escalations from our first-line group and manages change projects that impact all our global clients.
Client Services account teams manage the technical relationship with clients, responsible and accountable for the service provided to a set of clients within geographic regions. The account teams ensure the client’s service operates within a set of KPIs and make necessary adjustments to maintain service quality. They collaborate with our clients to adapt received services to meet the evolving requirements of the investment management industry. Together with our sales and management teams, the account team conducts regular service reviews with clients to reinforce our value proposition, offer industry insights, and identify opportunities to address client challenges.
You are:
- Flexible, enthusiastic, and display a positive attitude.
- Able to multi-task, prioritize, and meet deadlines.
- Happy to work on your own initiative.
- Interested in technology, while also understanding the importance of appropriate processes and procedures.
- Attentive to detail, yet able to demonstrate creativity.
- A confident communicator with exceptional interpersonal skills.
Areas of Responsibility:
- Support the suite of Rimes products and services.
- Provide customers with key information and analytical solutions.
- Support performance attribution analysis.
- Assist in risk management and compliance.
- Aid in portfolio management.
- Ensure service delivery aligns with KPIs.
- Escalate issues to the 2nd Line Support group when necessary.
Qualifications, Skills & Experience Required:
- Have knowledge and understanding of equity and fixed income indices.
- Work experience in the financial data industry would be considered a plus
- Possess effective analytical and problem-solving skills.
- Experience working with, querying, and manipulating large datasets.
- Sound working knowledge of financial spreadsheets, databases, and applications.
- Have experience with handling and writing logic to query data from different databases
- High proficiency with MS Excel.
Also useful:
- Python
- SQL
What We Offer:
- Private Medical Insurance
- Private Provident Fund
- 26 days of annual leave
- 5 days paid sick leave
- Breakfast and snacks
- Smoothie Fridays
Compensation: Competitive pay and bonus eligibility
Work Life Balance: Flexible hybrid work environment
Our Values:
- Client excellence
- Innovation
- Integrity
- Empowerment
Rimes is committed to promote the values of diversity and inclusion throughout the business. Whether it’s through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances.
Visit our Careers page to see our complete listings.
