RigUp is changing the way work is done in the energy industry. Each one of our teams exists to move us closer to our north star -- “to empower the people who power the world.” The Client Operations team at RigUp leads the charge by building long-lasting, mutually beneficial relationships with our customers and internal stakeholders to create a better Client experience. 

The Client Operations team is currently seeking a Senior Client Operations Associate who will be intimately involved in the day-to-day operational support of our Clients. You will work with a variety of stakeholders both externally and internally across Operations, Sales, and Product in order to ensure a positive end-to-end Client experience. If you have compassion for Client success, roll-up your sleeves and get things done attitude, paired with a drive for data accuracy, this could be the opportunity for you!



What you’ll be doing:

  • Own the Client relationship from a Client Operational lens while engaging collaboratively with team stakeholders driving Client onboarding, adoption, satisfaction and ensuring retention
  • Drive Client satisfaction through understanding Client needs, ensure a responsive service to Client issues, integrating partners and building relationships with key Client contacts
  • Guide and coach Clients with proactive customer success processes
  • Partner with RigUp’s Sales teams to help them drive growth within their accounts
  • Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for Clients
  • Reproduce and document bugs for the Engineering and Product teams to support quicker Client resolutions
  • Solve Client issues by developing expertise in relevant product areas and by learning to troubleshoot a diverse range of Client issues
  • Identify and surface individual Client trends and process improvements by collaborating with the team
  • Mitigate risk by communicating clearly and quickly and escalating internally
  • Manage documentation materials for internal stakeholders and Clients (onboarding documentation, videos, user training, etc)



What you should have:

  • 2+ years work experience in customer-facing Customer Success, Account Management, and/or Implementation
  • Self-motivated, proactive team player with innovative ideas to inspire Client loyalty and adoption
  • Strong interpersonal skills and comfortable with Client interaction and interest in building strong relationships
  • Highly driven individual with an execution focus and a strong sense of urgency and a belief in RigUp's Mission
  • Proven track record of highly-professional customer service in a fast paced, dynamic environment
  • Adaptable with the ability to pick up new technologies, assess situations quickly, and look for smarter, better ways to achieve goals
  • Able to prioritize a multitude of tasks across different strategic organizations
  • Willing to go the extra mile with a strong work ethic; self-directed and resourceful
  • You are a team player, and will prioritize business objectives over personal goals

Perks:

  • Flexible PTO policy
  • 401k Program with matching
  • Competitive health benefits including medical, dental & vision
  • Open office space in the heart of downtown Austin

RigUp, a digital platform bringing modern workforce and vendor management to underserved industries, is one of the fastest growing companies in Austin. Founded in 2014, RigUp initially focused on the energy industry – empowering contract workers in oil and gas, solar, and wind to take home more pay for the same work, with better insurance and benefit options. The RigUp solution has expanded into equipment and vendor management, as well as on-demand, app-based service fulfillment, bringing cost savings and operational efficiencies to energy companies across the United States. Recent expansion will bring the RigUp platform to additional, energy-adjacent industries that rely on contract labor.

 
As a world-class employer, RigUp is committed to providing an environment where any and all people feel welcome, respected, and free to be their authentic selves. We welcome applicants of all gender identities, sexual orientation, educational background, religion, ethnicities, veteran status, and citizenships. We’d love to learn what you can add to our team!

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