Rhombus Power is purposefully transforming defense and global security enterprises with Guardian, our Artificial Intelligence platform for strategic, operational, and tactical decision-making at the speed of relevance.

We provide relevant, actionable, and AI-powered insights at each step in the defense decision-making cycle. Equipped with Guardian's AI-powered tools-- from infrastructure to data to insights -- our clients are able to solve their most complex, interconnected challenges and achieve decision and operational superiority. 

Come join our cross-disciplinary and world-class team that is delivering game-changing solutions to transform global security.

Learn more about Rhombus and watch a demonstration of Guardian, our AI Platform here -- https://youtube.com/watch?v=3PxY6su1Q-Q

See the following articles to learn more about what we do:

https://foreignpolicy.com/2023/06/19/ai-artificial-intelligence-national-security-foreign-policy-threats-prediction/

https://federalnewsnetwork.com/air-force/2023/12/new-decision-advantage-tool-will-change-how-air-force-makes-investment-decisions/

Rhombus Power is seeking a Client Success Manager (Japan) to manage the delivery of complex enterprise AI software deployments for our client in the Japanese Defense industry. You will support our client as they subscribe to one of our products (Ambient AI) that provides anticipatory warnings of emerging threats using open-source data.

Candidates are expected to bring a strong track record of driving tangible business value and outcomes for defense customers. We’re seeking candidates who bring executive insights, intimate knowledge of defense issues, and are able to consistently deliver results. 

In this role, you will fully own multiple responsibilities including the following: working with Japan-based team members, and closely coordinating with US-based developers, data scientists, subject matter experts, intel analysts, as well as executive leadership, to execute on AI platform deployments at speed and scale. We'll be relying on you to field technical questions that our client will have in regards to our product, and design and conduct training sessions that will be supported by our team members from the US data. Hence, the candidate will need to have native fluency in Japanese, as well as excellent written and spoken command of English. 

Some background in data and analytics would be a plus, to help understand and answer our customers’ complex and unique intelligence questions and problems.

This is a uniquely entrepreneurial position that requires technical aptitude and a combination of skills: strategy consulting, facilitation, stakeholder management, project management, process optimization, analytics, and AI methods - a person who loves fixing problems and always brings their best to work. Candidates with military background are urged to apply. 

The position is available immediately, and will be a hybrid model with 3-5 days of on-site work. 

Location

Tokyo, Japan

Travel Requirements  

You will be expected to travel internationally approximately 5-10 percent of the time. 

Language Requirements 

  1. You must be able to write and speak Japanese fluently; native proficiency is required. 
  2. You must be able to write and speak English fluently. Candidates that have a track record of working in English-speaking business settings are highly desired. 

Responsibilities 

  • Collaborate with customers to craft compelling use cases that drive business value, translate use cases into requirements and specifications, validate the tractability and define the data requirements for AI use cases.
  • Translate customer requests from Japanese to English, and our responses from English to Japanese.
  • Develop high quality and polished internal and external deliverables and other documentation to enable customer success, building a trusted advisor relationship.
  • Provides monthly status reports and clearly communicates program successes and issues to reflect performance as compared to the program's baseline and performance standards.
  • Represent our program and the client in interactions with stakeholders; be comfortable with briefings, demos, etc. 
  • Anticipate stakeholder needs, remove obstacles, and accelerate the path to customer success, track and address risks before they become issues, solve delivery challenges, addressing resource contention, scoping issues and managing expectations. 

Qualifications

  • A Master’s degree in a technology field (Science, Mathematics, Engineering), International Affairs, and/or MBA is desired. We will consider candidates with Bachelor’s degrees as well.
  • Minimum of 5 years delivery management experience with enterprise solutions, or similarly relevant work experience. 
  • Data-driven, analytically oriented, with a commitment to process improvement. 
  • Ability to successfully communicate and work with senior-level stakeholders.
  • Excellent presentation, written, communication with keen attention to detail, and interpersonal skills.
  • Candidates with backgrounds in geopolitics and/or military experience are encouraged to apply! 

Benefits 

  • Full medical, dental, vision coverage for employee and dependents 
  • 401k matching program 
  • PTO and Holidays 
  • Bonus and other incentive programs
  • Access to mental health program
  • Access to Flexible Spending Accounts for Health Care, Dependent and Commuter

About Rhombus 

Rhombus Power Inc. (Rhombus) is a startup located in the heart of Silicon Valley at Stanford Research Park in Palo Alto.  We use cutting-edge cross-disciplinary approaches to solve pressing Big Data and Sensing problems in security, energy, and healthcare. Our advisory board includes two Nobel Laureates and a Draper Prize winner. 

Rhombus compensates, motivates, and develops employees, who are trusted, empowered, and involved. Employees have clear roles and expectations – and their roles are flexible enough to move at the speed of innovation in order to meet and exceed client expectations. We have a unique culture of global purpose, rooted in the innovation and progress of Silicon Valley. 

Rhombus knows that diversity is a condition for success. We are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer. 

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