Exactly 45 billion dollars is locked up in cash security deposits. We prove that there’s a better way. Rhino is bringing financial flexibility to renters everywhere.

We give renters a choice in a transaction that never offered choice before. We replace upfront security deposits with affordable insurance that saves renters hundreds and thousands of dollars. To date, we have saved renters over $150 million and are trusted in over 1 million homes across all 50 states. 

Founded in 2017 and VC backed, Rhino's mission is to utilize technology to offer products and services that break down financial barriers and offer a win-win solution for both renters and property owners/managers alike.

As a Subrogation Analyst at Rhino, you’ll assume a critical role on a driven team that is transforming the insurance claims experience.

In this role you will:

  • Develop best-in-class claims experience skills including investigation, resolution and operations. 
  • Connect with customers through multiple contact channels including ZenDesk, email and phone.
  • Negotiate payment arrangements and deliver solutions to help customers resolve balances.
  • Document clearly and concisely all relevant activity on assigned customer files and make recommendations for additional activity as appropriate.
  • Provide timely and accurate review and reporting of collections activity to internal and external stakeholders.
  • Escalate issues internally and direct the activities of external legal and collection resources as required
  • Provide ongoing support to the Claims Team as needed.

We’re ideally seeking:

  • 0-3 years of professional experience, preferably at insurance, start-up, or real estate company.
  • Strong customer service and analytical skills.
  • An all-around team player who is detailed oriented and an excellent communicator (verbal/written).
  • An understanding of basic insurance concepts, claims, policy coverages, and subrogation.
  • You feel at home using G-Suite, Microsoft Office, Slack and modern workplace technology.
  • Flexibility - We are disrupting an industry so changes to traditional processes should be expected

Benefits:

  • Competitive compensation and 401k 
  • Unlimited PTO to give our employees a little extra R&R when they need it  
  • Stock option plan to give our employees a direct stake in Rhino’s success
  • Comprehensive health coverage (medical, dental, vision)
  • Remote Work Program to allow for flexibility between home and the office
  • Generous Parental Leave to create a family-friendly culture
  • Wellness Perks (Gym, Classpass, & Citibike Memberships)
  • Commuter Benefits through a Flexible Spending Account
  • Fintech Equality Coalition Founding member

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