Revel Systems, a Shift4 company, powers the ambitions of restaurants and retailers with a robust cloud based point of sale (POS) and business management system. Improving day-to-day operations and fuelling merchant growth, Revel’s streamlined ecosystem helps customers seize their future by pairing an intuitive POS with powerful management tools on a single platform.
Position Summary:
The Operations Specialist is a customer facing part of our Operations team. This role works cross-functionally with Sales Operations, Operations, Fulfilment, and Billing teams to input, analyze, and complete orders and get our product(s) to the customer.
Essential Duties and Responsibilities:
- Use your product and customer knowledge to accurately input data into Revel's ERP system (NetSuite)
- Take ownership of customer tickets, providing prompt resolution and updates in our ticketing system (ServiceCloud)
- Play a key role in managing the company's quote-to-cash process, ensuring smooth transactions from order placement to payment
- Deliver world-class customer experiences over the phone (max 15 calls/day)
- Work cross-functionally with Sales, Fulfillment, and Finance teams to monitor inventory activities and support demand planning
- Continuously improve and scale forecasting techniques, methods, and approaches to meet the needs of our business
Requirements:
- 1-2 years of customer service and/or hardware fulfilment experience
- Proficient written/spoken English is a must
- Strong experience with MS Office / Google docs
- Ability and willingness to work a late shift: Mon-Fri 15:00 - 23:30
- Ability and desire to process a high volume of orders into our ERP with accuracy while looking for opportunities for improvement
- Experience in a POS technical support environment is a plus
- Experience with ERP (NetSuite preferred) or CRM (Salesforce preferred) software is a plus
- Experience with a ticketing system is a plus (ServiceCloud preferred)
Benefits
- A growing innovative company with a friendly atmosphere
- Social responsibility initiatives
- Creative, people-oriented, encouraging working environment
- We also have our library, and anyone can order new books
- Cutting-edge technologies and tools
- Office in the city center with parking for cars, bicycles, and scooters
- Private health insurance
- Additional vacation days for each year spent with us
- Solid salary and annual bonuses for the achieved results
- Employee referral program
Salary:
1872 EUR/month gross salary
Plus pay for night hours
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