Revel Systems, a Shift4 company, powers the ambitions of restaurants and retailers with a robust cloud based point of sale (POS) and business management system. Improving day-to-day operations and fuelling merchant growth, Revel’s streamlined ecosystem helps customers seize their future by pairing an intuitive POS with powerful management tools on a single platform.
Position Summary:
The Enterprise Operations Specialist is a customer facing part of our Operations team with our high visibility Enterprise and MidMarket clients. This position will support the rollouts associated with Enterprise and MidMarket clients by ensuring clear and streamlined communication and processes for franchisees.
Essential Duties and Responsibilities:
- Work hand in hand with cross-functional teams to improve processes to support Enterprise and MidMarket clients
- Provide exceptional service to our customers and highly accurate input into our CRM (Salesforce)
- Provide world class customer experience over the phone (~15+ calls/day)
- Look for gaps in the customer journey experience to anticipate potential issues and work to resolve them in advance
- Have a hands-on approach to complex situations/escalations and work to resolve them
- Manage customer and other internal Revel team needs and escalations via phone or email
Requirements:
- Minimum 1-2 years of Operations, Sales Operations, IT support or other customer-facing roles
- Strong experience with MS Suite / Google Business Suite
- Proficient written/spoken English is a must
- Ability to work late evening/night shifts: Mon-Fri 5 pm - 1:30 am
- Experience in a POS technical support environment is a plus
- Experience with ERP (NetSuite preferred) or CRM (Salesforce preferred) software is a plus
- Experience with a ticketing system (Service Cloud preferred)
Benefits
- A growing innovative company with a friendly atmosphere
- Social responsibility initiatives
- Creative, people-oriented, encouraging working environment
- Personal budget for a year to raise your professional competence
- We also have our library, and anyone can order new books
- Internal career development program “Bridge”
- Cutting-edge technologies and tools
- Office in the city center with parking for cars, bicycles, and scooters
- Private health insurance
- Additional vacation days for each year spent with us
- Solid salary and annual bonuses for the achieved results
- Employee referral program
Salary:
1870 Eur/month gross salary
Plus pay for night shifts (+20-30% of your salary)
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