Revel Systems powers the ambitions of restaurants and retailers with a robust cloud based point of sale (POS) and business management system. Improving day-to-day operations and fuelling merchant growth, Revel’s streamlined ecosystem helps customers seize their future by pairing an intuitive POS with powerful management tools on a single platform. Founded in 2010 with major offices in Atlanta, Vilnius, and San Francisco, Revel is a leading member of the Apple Enterprise Mobility Program.
Position Summary:
The Order Management Specialist is a customer facing part of our Operations team. This role works cross-functionally with Sales Operations, Operations, Fulfilment, and Billing teams to input, analyze, and complete orders and get our product(s) to the customer.
Essential Duties and Responsibilities:
- Use your product and customer knowledge to accurately input data into Revel's ERP system (NetSuite)
- Take ownership of customer tickets, providing prompt resolution and updates in our ticketing system (ServiceCloud)
- Play a key role in managing the company's quote-to-cash process, ensuring smooth transactions from order placement to payment
- Deliver world-class customer experiences over the phone (max 15 calls/day)
- Work cross-functionally with Sales, Fulfillment, and Finance teams to monitor inventory activities and support demand planning
- Continuously improve and scale forecasting techniques, methods, and approaches to meet the needs of our business
Requirements:
- 1-2 years of customer service and/or hardware fulfilment experience
- Proficient written/spoken English is a must
- Strong experience with MS Office / Google docs
- Ability and willingness to work a late shift: Mon-Fri 15:00 - 23:30
- Ability and desire to process a high volume of orders into our ERP with accuracy while looking for opportunities for improvement
- Experience in a POS technical support environment is a plus
- Experience with ERP (NetSuite preferred) or CRM (Salesforce preferred) software is a plus
- Experience with a ticketing system is a plus (ServiceCloud preferred)
Why Revel?
- Career Growth: Join a dynamic company where 40% of our employees changed roles in 2023. We're committed to helping you advance in your career.
- Health and Well-being: We offer comprehensive health benefits, including employee health insurance, accident insurance, and mental health support.
- Learning and Development: Invest in your future with our internal learning and development programs. Access a free Udemy license for online training to help you continuously improve.
- Referral Program: Bring talent to our team, and we'll reward you for it through our employee referral program.
- Rewards & Recognition: We value our top performers. The best team members receive rewards through our G. E. M. and Awardco rewards programs.
- Office Perks: Enjoy a vibrant workplace with snacks, treats, and office lunches twice a week. Our dog-friendly office creates a welcoming environment for pet lovers.
- Profit Sharing: Share in our success with our Profit Sharing Plan (based on eligibility).
- Night Shift Transportation: We offer taxi services for employees starting or ending shifts during night hours.
Salary:
1750-1870 EUR/month gross salary
Plus pay for night hours
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