About Revel

Revel's mission is to accelerate EV adoption in cities by providing the infrastructure and services that make it easy to go electric. Through the Revel app, users can rent electric mopeds, take rideshare rides in fully electric cars and find fast-charging stations compatible with any brand of EV. Revel prides itself on its total rejection of the gig economy and its collaborative approach with local governments. Founded in Brooklyn, NY in 2018, Revel currently operates in New York City, Washington D.C., San Francisco and Miami.

Our Operating Principles

Revel’s Operating Principles represent who we are, how we act, and what we believe. They define our culture. 

Empathy. We seek to understand the experiences and perspectives of each other, our customers and the communities where we operate. 

Ownership. We are excited by big challenges and care deeply about our work. We empower and rely on each other and hold ourselves to a high standard.

Humility. We take our work seriously but not ourselves. We’re approachable, curious, and know we have a lot to learn. 

Adaptability. We expect change and quickly adjust our approach to reflect new information. We know success requires seeing opportunity in obstacles and relentlessly improving.

Simplicity. We clarify and prioritize what can be done now. We strive to keep things no more complicated than absolutely required.

As a Service Manager in our facility, you’ll lead a team of mechanics responsible for keeping our mopeds well-maintained and our customers happy. If you’re a natural leader, problem solver, and enjoy working with your hands, this position is for you. As an early stage startup, this is a unique opportunity to be an instrumental part of a rapidly growing company. We are looking for someone that fits our fast-paced, yet easy-going culture and has a knack for "getting stuff done.”

Requirements:

  • 5+ years of professional work experience in transportation, operations, garage, logistics or similar fast-paced work setting. Mechanic background (amateur or professional) required. 2+ years managing a team.

  • Can quickly identify, troubleshoot and resolve problems

  • Excellent verbal and written communication skills

  • High energy and able to motivate and manage any personality type

  • Can articulate clearly and persuasively in positive or negative situations

  • Understanding of how to maintain a safety culture

  • Experience maintaining vehicles and/or a strong mechanical aptitude

  • Adaptable, decisive, and able to juggle competing priorities

  • Ability to work weekends and evenings

  • Must be over 25 years old and have a valid U.S. driver's license

  • You take your work seriously but not yourself

  • Must be fully vaccinated  

Duties and Responsibilities:

  • Ensure all Service Technicians are trained and competent

  • Coach and support Associate Service Managers with leading their teams 

  • Hold Service Managers accountable for having regular check-ins with their direct reports, completing performance reviews, maintaining quality control standards, and communicating changes to the team.

  • Work closely with the Head of Service and Service Management in other warehouses to remain below backlog targets.

  • Work closely with the supply chain to maintain your shop's burn rates for the purposes of forecasting parts usage and creating purchase orders, fulfilling transfer requests, filing warranty claims, performing periodic stock counts, and salvaging parts.

  • Be accountable for maintaining a safe environment in the shop: zero stop-work incidents.

  • Identify malfunctioning or flawed parts on the moped, escalate to the Head of Service, and communicate to the team what to look for and how to address it.

  • Work closely with the Legal and Claims teams to evaluate and document all accident mopeds and mopeds in Legal Hold.

  • Diagnose and create work orders for mopeds coming into the workshop and ensure that all tasks are documented correctly in the app. Identify trends in moped malfunction or field damage.

  • Maintain a safe and organized flow with regards to moped intake and storage. Physically move up to 200 mopeds per day.

  • Regularly evaluate service vehicles and document services required. Ensure that the service vehicles are appropriately stocked with the necessary parts, materials, and tools.

  • Order supplies when needed.

  • Define hiring needs, build a business case for additional headcount, perform interviews and train new team members.

  • Communicate and document issues with the performance of staff.

  • Conduct check-ins with direct reports quarterly.

  • Use data to optimize processes, creatively solve problems, and track results. Collaborate with Service and Operations Managers across the system to innovate and evolve our service.

  • Communicate with engineering and product teams to provide app feedback.

Under state law and company policy, you must be fully vaccinated by your start date for any in-person work. If you are not vaccinated, you may file for an exemption before your start date. Offer is contingent upon the results (approval/denial) of your exemption.

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