We are independent. Creative. Gutsy. We aren’t afraid to dream big. We are accountable. To our customers. To our cities. To each other. We are humble. Human. Lighthearted. We take our work seriously, but not ourselves.
Mobility is the lifeblood of urban environments and cities need affordable, emissions-free transportation options that are free of delays. We believe that shared electric mopeds will become an integral part of transit networks, filling gaps not served by bike share, car share, scooter share, or public transit.
We are currently seeking seasonal Customer Support Associates to assist with servicing support calls and emails from Revel users. Successful candidates will be personable, open to learning to use new technologies, and comfortable dealing with customer issues.
You have strong written and verbal communication skills
You have experience in troubleshooting, identifying and resolving customer related issues
You have a sense of urgency and an ability to multitask
You are willing and able to learn new software tools and platforms
You are enthusiastic, reliable, and hardworking
You take your work seriously but not yourself
Experience working remotely
Experience responding to customers via email & phone.
Flexible availability - potential shifts include early morning, mid-day, and night on both weekdays and weekends
Must be 21 years of age
Experience with Zendesk or other customer support tools a plus
Bi-lingual is a plus!
Respond to customer inquiries in a courteous and professional manner
Accurately record and document all customer interactions
Monitor and process new memberships
Provide feedback to management and escalate common problem areas identified by multiple customers
Other duties and functions as assigned
Compensation and Benefits
$17 per hour
Company-paid health, dental, and vision insurance
Access to free Revel riding
A relaxed, yet fast-paced and ambitious work culture