Our Mission

Move people.

Our Values

We are independent. Creative. Gutsy. We aren’t afraid to dream big. We are accountable. To our customers. To our cities. To each other. We are humble. Human. Lighthearted. We take our work seriously, but not ourselves.

Mobility is the lifeblood of urban environments and cities need affordable, emissions-free transportation options that are free of delays. We believe that shared electric mopeds will become an integral part of transit networks, filling gaps not served by bike share, car share, scooter share, or public transit.

Summary

We are currently seeking seasonal Customer Support Associates to assist with servicing support calls and emails from Revel users. Successful candidates will be personable, open to learning to use new technologies, and comfortable dealing with customer issues.

Requirements

  • You have strong written and verbal communication skills 
  • You have experience in troubleshooting, identifying and resolving customer related issues
  • You have a sense of urgency and an ability to multitask
  • You are willing and able to learn new software tools and platforms
  • You are enthusiastic, reliable, and hardworking 
  • You take your work seriously but not yourself
  • Experience working remotely
  • Experience responding to customers via email & phone.
  • Flexible availability - potential shifts include early morning, mid-day, and night on both weekdays and weekends
  • Must be 21 years of age 
  • Experience with Zendesk or other customer support tools a plus
  • Bi-lingual is a plus!

Responsibilities

  • Respond to customer inquiries in a courteous and professional manner
  • Accurately record and document all customer interactions 
  • Monitor and process new memberships
  • Provide feedback to management and escalate common problem areas identified by multiple customers
  • Other duties and functions as assigned 

Compensation and Benefits

  • $17 per hour
  • Company-paid health, dental, and vision insurance 
  • Access to free Revel riding 
  • A relaxed, yet fast-paced and ambitious work culture

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