ABOUT RETOOL: 

At Retool, we’re changing the way software is built. We’ve developed the fastest way to build internal tools, saving companies time, resources, and engineering bandwidth. Whether it’s refunding orders, underwriting loans, managing marketplaces, rolling out new features, analyzing transactions, or providing customer support, Retool makes it dramatically faster and easier to build internal tools that teams need. We believe that the future of software development lies in being a force multiplier for developers and technical builders, helping them move considerably faster building a lot more software.  We’re looking for highly collaborative people as we build a world-class team to support this mission and we’d love for you to join us!

WHY WE'RE LOOKING FOR YOU:

Our business is growing rapidly, resulting in the addition of hundreds of new enterprise customers. We’re looking for an experienced manager to help mentor and grow our Deployed Engineering team. Our Deployed Engineers partner closely with our largest customers, helping them build amazing apps on the Retool platform. The ideal candidate for this role thinks strategically about assisting our customers while empowering our Deployed Engineers to make it all happen. If you’re someone who enjoys technical challenges, coaching, and working with customers, then you’ll love this role!

WHAT YOU'LL DO:

Deployed Engineers are responsible for retaining and growing Retool’s most strategic accounts. We’re highly technical and customer-centric, and we take a solutions-first mindset. We work side by side with our customers to identify new use cases, build new Retool applications, and continually improve the core Retool product. From scoping out a new product line for our customers, to running a business review with customer executives, to building out a critical tool that helps a customer’s business operate better, our work is different each day. We leverage our technical expertise and endless curiosity to transform how software gets built. As a manager of a Deployed Engineering team, you will be responsible for building this team.

WHO YOU'LL WORK WITH

As a Deployed Engineer Manager, you’ll be working cross-functionally with Sales Managers, CSM Managers, Product Managers, and Engineering Managers (just to name a few). And, of course, you will be managing your team, and improving their technical and customer management skills.

WHAT YOU'LL DO:

  • Manage a team of Deployed Engineers. Your team of Deployed Engineers will own the post-sale customer journey. You will spend the majority of your time leading your team ensuring that the customers that they manage are successful using Retool.
  • Represent your team's needs across the rest of the organization (from product improvements to customer feedback). Be an influential voice, guiding the strategic direction of the wider Customer Success team.
  • Be an escalation point for your team as they encounter technical problems and opportunities with our customers.
  • Interview and hire the deployed engineering team.

THE SKILLSET YOU'LL BRING:

  • Strong engineering or technical background
  • Strong written and verbal communication skills 
  • 7+ years of experience in a customer-facing role
  • 3+ years of experience managing a high-functioning team
  • Ability to take on open-ended problems in unstructured environments
  • Ability to think on your feet and solve problems during calls with technical customers
  • Strong knowledge of SQL, Javascript, and APIs

Retool offers generous benefits to all employees. For more information, please visit the benefits and perks section of our careers page!

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