ABOUT RETOOL: 

At Retool, we’re changing the way software is built. We’ve developed the fastest way to build internal tools, saving companies time, resources, and engineering bandwidth. Whether it’s refunding orders, underwriting loans, managing marketplaces, rolling out new features, analyzing transactions, or providing customer support, Retool makes it dramatically faster and easier to build internal tools that teams need. We believe that the future of software development lies in being a force multiplier for developers and technical builders, helping them move considerably faster building a lot more software.  We’re looking for highly collaborative people as we build a world-class team to support this mission and we’d love for you to join us!

WHY WE’RE LOOKING FOR YOU:

Our customer base is growing fast along with the features we are adding to support them. As a result we have more questions, feedback, and tickets coming in than ever before. As we continue to grow, we’re adding customer-facing Associate Support Engineers to triage technical issues and advocate for our users. In this role, you’ll be on the front lines empowering our users to build better internal tools quickly.

IN THIS ROLE, YOU'LL:

As an Associate Support Engineer you’ll be the first point of contact for developers using Retool as they encounter roadblocks. Because of the nature of the Retool product (variety of components, customer code, dozens of database and API integrations) you’ll constantly be encountering novel technical challenges. You’ll work with customers to help explore how they can build their use case in Retool or escalate issues to other team members when needed. 

Your primary responsibility will be to make sure our users get the help they need quickly to use Retool effectively. In addition to helping individual customers, you’ll work with support engineers and software engineers to diagnose, troubleshoot, and solve customer problems. You will also partner with product to consult on new features and areas for improvement related to the issues you encounter.

THE SKILLSET YOU'll BRING:

  • Foundational knowledge of Javascript and SQL
  • Knowledge of common data types and structures
  • Ability to teach and explain technical topics 
  • Related experience working directly with customers in a technical role
  • Excitement to support and influence a growing product with customer needs
  • Drive to explore new technical topics and talk about your findings
  • Bonus points for familiarity with any of our database or API integrations

Retool offers generous benefits to all employees. For more information, please visit the benefits and perks section of our careers page!

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