• Troubleshooting, resolving all technical issues related to our software and the
    range of products and services it provisions
  • Interacting with clients via. live chat, web based systems, online forums and
    telephone to resolve their problems and gather feedback
  • Testing & analysis of all products & services
  • Identifying any bugs/issues in the system and assisting in their resolution
  • Recording, tracking and reporting problem activity
  • Building strategies to improve efficiency, profitability and quality of service
  • Reviewing existing product/feature documentation; publish documentation in
    internal knowledge bases

General Requirements:

  • Experience: 0-2 years in Customer Service or similar capacity, preferably on an IT
  • Educational Qualifications: Graduate from any stream . Any Engineering, or BSc (IT or Computers) preferred

Detailed Requirements:

  • Must be customer focused and willing to do whatever it takes to resolve customer issue
  • Strong customer interaction skills and ability to work in a variety of customer situations
  • Outstanding written and verbal communication skills
  • Ability to solve complex problems quickly, inventively and resourcefully
  • Good working knowledge of computers and the internet; strong ability to develop new skills
  • Should be able to provide project foresight in tracking, interpreting and resolving issues and aiding software implementation
  • Strong attention to detail
  • Avid internet user, with strong inclination towards technology
  • Highly motivated and energetic team player, with excellent interpersonal skills
  • Must be willing to work in rotational shifts

Tech knowledge required:

  • Networking and DNS basics
  • Basic knowledge of Linux/Windows Operating Systems.
  • Basic knowledge of Hardware/ Softwares
  • Basic knowledge of Web and Email servers
  • Configuration and troubleshooting mail clients using IMAP/POP/SMTP
  • Troubleshooting server side scripts

    Technologies involved (prior knowledge of these would be a plus):

  • Domain name system (DNS), Domain names and domain name registration, Web Hosting, cPanel/Plesk, PHP,Perl,ASP, dotNET, Perl and FastCGI
  • Simple Database functions like Backup/Restore, Email Solutions, POP/IMAP/SMTP, Digital Certificate/ Issuing

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