About the company

ResortPass is completely redefining what it means to be a guest at a hotel. By offering day access to luxury hotel experiences, including breathtaking pools, private beaches, deluxe spas, and more, ResortPass allows people to escape – without ever leaving town. If you’re moved to contribute to our vision, we’d love your help.

Our growing team of innovative tech and hospitality experts has so far partnered with more than 1,400 leading hotels and resorts including Ritz-Carlton, Four Seasons, Westin and Fairmont. We’ve connected over 3 million people with relaxation and luxury in their own neighborhoods, making rest more mindful, togetherness more meaningful, and escape more accessible. Fresh off a Series B $26M raise, co-led by Declaration Partners and 14W and additional investment from previous investor Charles River Ventures, Endeavor, Jessica Alba, Adam Grant and many others, this milestone enables us to collaborate with an ever-growing number of luxury hotels and resorts worldwide.

About the role

The Product Design team at ResortPass is dedicated to crafting the end-to-end product experience for day guests. This encompasses both B2C and B2B audiences: locals and travelers seeking day access to luxurious hotels, as well as the development of innovative hospitality software for hotels to streamline reservation management.

As a Product Designer, you will be a design lead responsible for supporting ongoing enhancement of existing experiences, as well as pursuing big bets supported by data. You will partner with product and engineering leads to deliver high-quality execution and up-level design culture within the company.

Design is growing at ResortPass, and this role will give you an opportunity to directly impact millions of users who interact with our platforms every day. If you’re passionate about creating world-class user experience and want to be part of a team that is reimagining every aspect of hospitality, we would love to hear from you.

We are looking for someone who is located in or near the NYC area, as this role will be in person at our NYC headquarters. The base salary for this role will range from $120,000 - $140,000 per year, plus equity, commensurate with experience.

What you’ll do

  • Create industry leading user experiences from conception to execution
  • Collaborate with cross-functional partners to define team’s strategic investment areas and priorities—including marketing, sales, and CX
  • Define the team's vision proactively when needed, and move fluidly between long-term vision and near-term execution
  • Conduct experiments with cross-functional partners to ensure high-quality learnings
  • Champion design excellence for the work the team delivers
  • Take an active role in enhancing design systems and ensuring our designs adhere to WCAG guidelines  
  • Understand our customer and hotel partner needs and wants by conducting user research

Your experience

We encourage candidates to apply even if they don’t have 100% of the below qualifications. We believe in a holistic approach when evaluating talent for our team and post new roles often, so even if this role isn’t quite right, we want to meet you!

  • 5+ years of professional experience as a product designer, with a minimum of 2 years leading complex design projects
  • Bachelor's degree in HCI, Interaction Design, or a related field, or equivalent practical experience
  • Portfolio that showcases several projects and your direct contributions in both UX and UI
  • Experience designing across multiple platforms such as desktop and mobile (Android and iOS)
  • Ability to leverage quantitative and qualitative insights to inform design decisions
  • Comfortable in a fast-paced, iterative product development process
  • Exceptional skill in UI design and prototyping tools including Figma and Adobe suite 
  • You're a good person. While building a startup is hard, being a good person is not. We are creating a culture of people with whom you would look forward to working. While we offer incredible experiences to our guests, it is just as important to us to foster an incredible culture for our employees.

You must submit a digital portfolio that showcases product design thinking to be considered for this role. Please supply a password if applicable. 

Research indicates that women and individuals from marginalized groups tend to apply only when they meet all of the criteria. After reading the above, if you don’t meet 100% of the qualifications, please still consider applying. We believe in a holistic approach when evaluating talent for our team.

Benefits

  • Health, Dental & Vision — We're deeply invested in the health and well-being of our team and are proud to contribute to the monthly premiums of these insurance plans.
  • Stock Option Plan — We offer employees the opportunity to become part-owners in our mission. Let’s redefine what it means to be a guest, together.
  • 401k plan — Save for your future with a 410k plan offering.
  • Unlimited Paid Time Off (PTO) — Enjoy life away from work to be inspired and fully recharge with unlimited paid time off.
  • Paid parental leave
  • Annual ResortPass credit — Our mission is to bring delight and relaxation to people around the world; including our employees! Access private beaches, deluxe saunas, awesome pools, and much more with your annual credit.

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