About the company

ResortPass is completely redefining what it means to be a guest at a hotel. By offering day access to luxury hotel experiences, including breathtaking pools, private beaches, deluxe spas, and more, ResortPass allows people to escape – without ever leaving town. If you’re moved to contribute to our vision, we’d love your help.

Our growing team of innovative tech and hospitality experts has partnered with over 1,000 leading hotels and resorts including Ritz-Carlton, Four Seasons, Westin, and Fairmont. We’ve connected over 2 million people with relaxation and luxury in their own neighborhoods, making rest more mindful, togetherness more meaningful, and escape more accessible. Fresh off a Series B $30M raise, co-led by Declaration Partners and 14W with additional investment from previous investor Charles River Ventures, and new investors Endeavor, Jessica Alba, Adam Grant and others, ResortPass is at the beginning of creating a new category of hospitality.

About the role

Reporting into the CEO, the Business Operations Manager will be a strategic partner across the business who gets into the weeds of our data. You are comfortable being in a player/coach role, and happy to work with senior management.

We are looking for someone who is located in or near the NYC area, as this role will be in person at our NYC headquarters. The base salary for this role will range from $130,000 - $160,000 per year, plus equity, commensurate with experience.

What you'll do
  • Analyze trends and underlying issues within the business; you will be responsible for understanding impacts in a multi-sided marketplace, complex problem solving in a data-driven manner, and implementing solutions cross-functionally
  • Effectively communicate learnings and recommendations to key stakeholders; you will collaborate with stakeholders from across the organization to develop and deliver on your roadmap
  • Partner closely with Senior Leadership to identify opportunities and deliver on service, profitability, and growth expectations for the business
  • Innovate and ask questions; you will have the opportunity to challenge the status-quo and push the business to new levels
  • Develop reporting framework for KPIs and revenue metrics
  • Report and provide analysis on KPIs, inclusive of related Investor materials

Your experience

We encourage candidates to apply even if they don’t have 100% of the below qualifications. We believe in a holistic approach when evaluating talent for our team and post new roles often, so even if this role isn’t quite right, we want to meet you!

  • 3+ years experience in a Business Operations, Business Analyst or Product Strategy/Analytics role at a high growth consumer facing company
  • Experience working in management consulting, investment banking, or venture capital preferred
  • Experience working at a high-growth marketplace or consumer services start-up
  • Must have experience in marketing/growth analytics (LTV/CAC, Retention, etc))
  • A critical thinker with strong analytical skills; Must be proficient with Excel, SQL, and data visualization tools such as Tableau or Looker. You will work with our engineering team to build a data foundation for our company and empower our team to properly use various analytical tools as we grow
  • Extremely comfortable with financial modeling and complex data analysis
  • Proven track record of working collaboratively and cross functionally; In this role you will help think through the analytics of every major business decision across our team including Product, Sales, Marketing, etc
  • Passion to learn and solve problems by thinking outside of the box; you love to learn and when something isn’t clear, you figure it out
  • Thrive in a fast-paced work environment; You set ambitious goals and if you fail, you fail fast, learn, and keep pushing forward
  • Deeply self-aware with an openness to giving and receiving quality feedback
  • Excellent written and verbal communicator; you have the ability to tell a story combining data with qualitative insights, and you understand how to tailor your communication to any audience
  • An effective project manager with a laser-focus on results
  • A good human being — While building a startup is hard, being a good human being is not. We are creating a culture of people you want to work with. We create incredible experiences for our guests, and want to do the same for our employees


  • Health, Dental & Vision — We're deeply invested in the health and well-being of our team and are proud to contribute to the monthly premiums of these insurance plans.
  • Stock Option Plan — We offer employees the opportunity to become part-owners in our mission. Let’s redefine what it means to be a guest, together.
  • 401k plan — Save for your future with a 410k plan offering.
  • Unlimited Paid Time Off (PTO) — Enjoy life away from work to be inspired and fully recharge with unlimited paid time off.
  • Annual ResortPass credit — Our mission is to bring delight and relaxation to people around the world; including our employees! Access private beaches, deluxe saunas, awesome pools, and much more with your annual credit.

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