CRAFT MEETS COMFORT. At Resident, we believe your living space shouldn’t just look good, it should feel good. That’s why we’ve created a house of brands that focuses on quality materials, timeless style, and most importantly, comfort. Our current brands include the award-winning Nectar, DreamCloud, Awara, and Siena products, and we continue to invest in new categories to broaden our offering and address our customer's needs.
Since our inception in 2017, Resident has become one of the fastest-growing, scaled, and profitable omnichannel retailers in North America. We are a disruptor in the broader home furnishings category underpinned by deep and proven expertise in data science & analytics, performance marketing, and e-commerce technology. As our business continues to grow, we are focused on building world-class retail, finance, operations, logistics, data science, performance marketing, and customer success-driven teams that thrive in a modern work environment.
At Resident, our staff is dedicated to our Company values of Excellence, Customer Love, Big Thinking, Inclusivity, and Forward Momentum.
SUMMARY:
As Operations Manager, you will oversee the multi-shift production process and the supporting processes on the plant floor, coordinating all aspects of the plant floor operations. As Operations Manager, you will lead and coordinate with all plant floor support and planning groups (logistics, quality, maintenance, engineering, HR) to effectively and sustainably plan and execute activities that support short and long-term plant production goal attainment. Operations Manager’s focus includes planning and executing on safety, plant floor cleanliness and organisation, morale, quality rate, production rate, schedule and mix attainment, manning levels, budgets, and maintenance requirements to meet and sustain high efficiency while striving to become a world-class organisation.
KEY RESPONSIBILITIES:
- Lead a cross functional plant-floor team to safely and effectively meet plant budgets and KPIs.
- Safety: Drive a safe work environment and safety culture, ensure safety rules are clear and followed, job safety analysis are completed, have a zero tolerance mindset for unsafe conditions and acts.
- People: Responsible for people development, Communication strategy, Training plans and execution, versatility, performance reviews, team engagement, absenteeism, turnover, culture adherence, incentive plan execution.
- Plant floor organisation: Ensure compliance to the 5S standards of the plant and utilise visual management where applicable.
- Quality: Ensure product quality KPIs and processes are followed to produce products meet the specifications and quality standards per the Quality Operating System
- Production Schedule: Ensure the schedule meets production standards, meet volume and mix requirements of that schedule, ensure raw material availability and finished goods storage is adequate.
- Productivity: Ownership of driving productive output and the utilisation of data to develop output improvement plans and execute to achieve goals.
- Engineering: Support and drive Kaizen and efficiency improvement projects, drive product development to design-for-manufacturing principles, ensure work instructions available, accurate, and utilised.
- Maintenance Planning: Work with the maintenance team to manage the maintenance activity for the plant to ensure repeatable and sustained output to meet the production demand.
- Cost & Budget Attainment: Ensure flex budgets are obtained and costs optimised to meet production demands.
- Manpower Planning: Utilising full time and temp employees, ensure proper manning levels are maintained based on production needs, absenteeism, and turnover.
JOB SKILLS & QUALIFICATIONS:
- Bachelor’s degree or equivalent experience (Engineering Degree Preferred).
- Minimum 6 years experience within a production management leadership capacity.
- Experience in lean manufacturing and operations improvement activities.
- Experience in managing integrated automation lines.
- Excellent written and verbal communication skills.
- Ability to build strong relationships.
- Proficient in PC applications including Word, Excel, Powerpoint and MRP systems.
- Ability to manage a team and lead by example to improve efficiency and productivity.
What We Offer (subject to eligibility requirements):
- Competitive salary
- Annual bonus potential
- Health, Vision & Dental Insurance
- HSA company contributions
- 401K with company match component
- “Take what you need” PTO
- Wellness benefits
- WFH office and cell phone/internet stipend
- A FREE MATTRESS plus an awesome Friends and Family discount!
ESSENTIAL PHYSICAL FUNCTIONS:
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.
The employee is often required to stand for extended periods of time. The employee is occasionally required to walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision. Employees may be required to lift 10-50 lbs.
WORK ENVIRONMENT:
The employee will generally be housed in a manufacturing environment. The noise level in the work environment is usually moderate to loud. Personal Protective Equipment is provided and required.
For more information regarding the pay range applicable for this position, please contact us at People@residenthome.com. Resident is a privately-held company headquartered in San Francisco, CA., with a dedicated New York City office, London and an R&D facility in Tel Aviv. Learn more at: https://www.residenthome.com
Resident is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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