Description

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.

 

About the role

As a Risk and Compliance Analyst - Control Testing & Development at Reserv will play a critical role in strengthening our risk management and compliance framework within a fast-paced, technology-driven insurance ecosystem. You will be responsible for designing, testing, and enhancing internal controls to ensure compliance with regulatory requirements, industry standards, and company policies.

This role involves conducting control assessments, identifying gaps, and collaborating with cross-functional teams to drive process improvements. You will help develop and refine risk mitigation strategies, ensuring the effectiveness and efficiency of our compliance programs. Your insights will be instrumental in safeguarding the organization against operational, financial, and regulatory risks while supporting a culture of compliance and transparency.

 

Who you are

  • Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org.
  • Passionate Risk & Compliance professional who cares about the customer and their experience.
  • Empathetic. You exercise empathy and patience towards everyone you interact with. 
  • Sense of urgency - at all times. That does not mean working at all hours.
  • Creative. You challenge existing assumptions and find ways of leveraging technology to reimagine the R&C process.
  • Curious. You want to know the whole story so you can make the right decisions early an be decisive when it counts.
  • Anti-status quo. You don’t just wish things were done differently, you action on it. 
  • Communicative. (we'd love to know what this means to you)
  • And did we mention, a sense of humor. Claims are hard enough as it is.

 

What we need

We need you to do all the things typical to the role:

  • Take ownership of key risk and compliance functions, ensuring strong control structures and regulatory alignment
  • Facilitate risk assessments, document controls, and track remediation efforts to enhance compliance oversight.
  • Design, implement, and execute control testing programs to identify weaknesses and drive continuous improvements.
  • Draft, review, and update policies, procedures, and training materials to strengthen compliance frameworks and improve operational efficiency.
  • Assist with regulatory inquiries, licensing, audits (carrier or regulator-initiated), and compliance-related reporting.
  • Stay informed on industry-wide compliance initiatives, regulatory developments, and best practices, ensuring policies align with evolving requirements.
  • Collaborate with technology teams to develop automated solutions that enhance risk management and compliance monitoring.
  • Strengthen and refine claims-related controls to ensure adherence to industry standards and regulatory expectations.
  • Represent Compliance in enterprise-wide projects, fostering internal alignment and promoting operational excellence.
  • Oversee complaint-handling procedures to ensure compliance with internal and external regulatory requirements.

Requirements

  • Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)
  • 2 years proven experience in a risk or compliance role within the insurance industry
  • 2 years experience with control testing and development
  • Strong knowledge of insurance claims regulations, compliance frameworks, and industry best practices
  • Demonstrated ability to collaborate on and implement compliance programs and initiatives across multiple areas of compliance
  • Excellent analytical and problem-solving skills with the ability to analyze regulatory changes and their impact on the business
  • Strong drafting and policy-writing skills, with the ability to create clear, concise, and comprehensive policies, procedures, and training materials
  • Experience working collaboratively with cross-functional teams and technology departments to develop and implement automated compliance solutions
  • Exceptional communication and interpersonal skills with the ability to effectively communicate complex compliance matters to employees at all levels of the organization
  • Detail-oriented with strong organizational skills and the ability to prioritize and manage multiple tasks and deadlines
  • Professional certifications such as Certified Compliance and Ethics Professional (CCEP) or Certified Regulatory Compliance Manager (CRCM) are a plus

Benefits

  • Generous health-insurance package with nationwide coverage, vision, & dental
  • 401(k) retirement plan with employer matching
  • Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
  • Generous family leave policy
  • Work from anywhere to facilitate your work life balance
  • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!


At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!




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