Description
About Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.
Who you are
- Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org
- Passionate adjuster who cares about the customer and their experience
- Empathetic. You exercise empathy and patience towards everyone you interact with
- Sense of urgency - at all times. That does not mean working at all hours
- Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured’s best interest
- Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational
- Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution
- Anti-status quo. You don’t just wish things were done differently, you action on it
- Communicative. (we'd love to know what this means to you)
- And did we mention, you have a sense of humour. Claims are hard enough as it is
What we need
- Experience dealing with:
- Efficient caseload management from inception to settlement, you’ll handle pre-litigated and litigated motor claims up to £25k
- Knowledge of working both the OIC and MOJ claims. Experience with Verisk/COA platform preferable
- Multi-jurisdictional exposure to cover England & Wales, Scotland and Northern Ireland
- A tenacious understanding of negotiating and settling credit hire claims
- Working with an MGA/Insurer/Reinsurer panel on referral, based on a delegated authority basis
- Attention to detail and the ability to provide quality interactions with stakeholders, clients and customers to the high standards required by our business
- Excellent customer service skills
- Strong organisational skills and the ability to prioritise your workload
- Ability to work to system driven SLAs and workflows
- Strong communication skills, both written and oral
- Comfortable working in a fluid role in a fast paced environment
Requirements
- 5+ years of experience in the insurance industry (motor), focusing on claims handling
- 3+ years of experience in personal injury and credit hire claims handling
- Ability to deal with delegated authority and client philosophies
- Curious and motivated by problem solving and questioning the status quo
- Desire to engage in learning opportunities and continuous professional development
Benefits
- Generous health-insurance package
- Pension plan with employer contributions
- Competitive holiday / leave policy in addition to bank holidays – we want our employees fresh, healthy, happy, and energized!
- Industry Qualifications paid by us (after a qualifying period)
- Work from anywhere to facilitate your work-life balance
- Apple laptop, large second monitor, and other quality-of-life equipment. Technology is something that should make your life easier, not harder!
Additionally, we will
- Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
- Work toward reducing and eliminating all the administrative work from an adjuster role
- Foster a culture of empathy, transparency, and empowerment in a remote-first environment
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!
