Description

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.

 

About the role

The Risk and Compliance Analyst at Reserv will play a critical role in ensuring our company's adherence to regulatory requirements, industry best practices, and ethical standards.  They will be responsible for developing and implementing comprehensive compliance programs and initiatives to mitigate risks and safeguard our operations. The ideal candidate has a familiarity with TPAs. 

 

Who you are

  • Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org.
  • Passionate Risk & Compliance professional who cares about the customer and their experience.
  • Empathetic. You exercise empathy and patience towards everyone you interact with. 
  • Sense of urgency - at all times. That does not mean working at all hours.
  • Creative. You challenge existing assumptions and find ways of leveraging technology to reimagine the R&C process.
  • Curious. You want to know the whole story so you can make the right decisions early an be decisive when it counts.
  • Anti-status quo. You don’t just wish things were done differently, you action on it. 
  • Communicative. (we'd love to know what this means to you)
  • And did we mention, a sense of humor. Claims are hard enough as it is.

 

What we need

We need you to do all the things typical to the role:

  • Facilitate risk and control documentation efforts
  • Facilitate control development
  • Execute control testing
  • Draft, review, and update policies, procedures, and training materials to enhance program efficiency, promote employee understanding, and mitigate compliance-related risks
  • Help support corporate and adjuster licensing 
  • Facilitate responses to regulatory inquiries and coordinate response efforts to audits (carrier or regulator initiated) 
  • Stay abreast of industry-wide compliance initiatives, regulations, and regulatory developments, and analyze their impact on the insurance industry and our operations
  • Ensure compliance guidance is aligned to regulatory requirements and updated as changes occur in the environment
  • Assist in conducting reviews of compliance policies and procedures to ensure their effectiveness and relevance
  • Collaborate with technology teams to develop and implement automated solutions that enhance the compliance infrastructure
  • Align and strengthen controls for Claims, implementing best practices to ensure consistency and deliver maximum value to the business
  • Monitor the existing Claims operational control structure and make necessary changes to controls based on feedback from self-audits, internal audits, and external audits
  • Represent Claims in enterprise forums and projects, fostering global operating excellence and promoting enhanced internal collaboration
  • Manage complaints and maintain compliance with internal complaint procedures 

Requirements

  • Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)
  • 5 years proven experience in a risk or compliance role within the insurance industry
  • Strong knowledge of insurance claims regulations, compliance frameworks, and industry best practices
  • Demonstrated ability to collaborate on and implement compliance programs and initiatives across multiple areas of compliance
  • Excellent analytical and problem-solving skills with the ability to analyze regulatory changes and their impact on the business
  • Strong drafting and policy-writing skills, with the ability to create clear, concise, and comprehensive policies, procedures, and training materials
  • Experience working collaboratively with cross-functional teams and technology departments to develop and implement automated compliance solutions
  • Exceptional communication and interpersonal skills with the ability to effectively communicate complex compliance matters to employees at all levels of the organization
  • Detail-oriented with strong organizational skills and the ability to prioritize and manage multiple tasks and deadlines
  • Professional certifications such as Certified Compliance and Ethics Professional (CCEP) or Certified Regulatory Compliance Manager (CRCM) are a plus

Benefits

  • Generous health-insurance package with nationwide coverage, vision, & dental
  • 401(k) retirement plan with employer matching
  • Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
  • Generous family leave policy
  • Work from anywhere to facilitate your work life balance
  • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

 

Additionally, we will

  • Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
  • Work toward reducing and eliminating all the administrative work from your role
  • Foster a culture of empathy, transparency, and empowerment in a remote-first environment


At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Apply for this Job

* Required
resume chosen  
(File types: pdf, doc, docx, txt, rtf)
cover_letter chosen  
(File types: pdf, doc, docx, txt, rtf)


Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Reserv’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Please select
Please select
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Please select

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please select

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.


Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.