Description

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.

About the role

As Director of Claims at Reserv, you will ensure our talented Claims team realizes its full potential as we grow to become the leading TPA by providing strategic leadership and direction. This role reports directly to our COO & Co-Founder and will oversee a Claims team specializing in commercial property claims for a high-profile client. You will be responsible for driving strategy, establishing an effective structure, and developing and enforcing (compliant) internal policies and procedures. Your expertise in claims management, along with your ability to drive operational efficiencies and foster innovation, will be critical. With a focus on talent acquisition and continuous improvement, you will guarantee exceptional service delivery, customer satisfaction, and the identification opportunities for improvement. The ideal candidate is excited about working through and designing process that supports the quickest claim resolution with the best outcome. In addition, they will collaborate closely with our Product and Engineering teams to give feedback and identify technology and process improvements. Join our exceptional team and help shape the future of Reserv.

Who you are

Customer Centric. You prioritize the needs of our customers, ensuring exceptional service delivery and consistently strive to exceed their expectations.
Data Obsessed. Data excites you, and you consistently leverage it to inform and support decision making.
Strategic Thinker. You possess the ability to think critically, analyze complex situations, and develop innovative strategies to drive the success of our claims organization.
Collaborative. You thrive in a collaborative environment, fostering strong relationships with internal and external stakeholders to achieve common goals.
Resilient. You remain composed and adaptable in the face of challenges, demonstrating resilience and the ability to navigate through ambiguity.
Results-Driven. You have a track record of achieving measurable results, setting ambitious goals, and driving performance to meet and exceed expectations.
Empowering Leader. You empower and inspire your team, providing mentorship, guidance, and support to help them reach their full potential.
Analytical. You have strong analytical skills, using data-driven insights to make informed decisions and drive continuous improvement.
Ethical. You demonstrate high ethical standards and integrity in all aspects of your work, maintaining trust and transparency in your interactions.
And did we mention, a sense of humor. Claims are hard enough as it is.

What we need

We need you to do all the things typical to the role:

Provide strategic leadership, vision, and direction for the Claims organization
Manages complex claim files and manages personnel in the unit to assure claim processing in a prompt, professional and efficient manner in accordance with company guidelines and procedures
Manages the use of independent adjusters and maintains the approved list of vendors
Manage litigation, rental, subrogation, and salvage to ensure cost effective returns
Furnish appropriate weekly and monthly management reports
Ensure Large Loss Reports and Reinsurance Reports are completed as needed
Collaborate closely with the dedicated Account Manager to ensure the organization is consistently exceeding the client’s expectations, developing a strong client relationship
Foster a customer-centric approach in claims handling, focusing on providing exceptional service and timely resolution; driving continuous improvement initiatives to enhance operational efficiency and customer satisfaction
Establish and maintain an effective structure and staffing that aligns with current and future organizational needs
Monitor and analyze claims data and key performance indicators to identify trends, patterns, and opportunities for improvement
Drive operational efficiencies and process improvements through proprietary claim systems
Develop an enhanced operating model for U.S. Claims focusing on strategic priorities and performance
Advance and enforce clear, consistent, and compliant policies, procedures, and processes for claims handling
Lead and motivate a high-performing claims team focused on industry-leading service; providing guidance, mentorship, and technical expertise to the claims staff
Ensure compliance with regulatory requirements and maintain best practices
Collaborate with global claims departments and other stakeholders to align strategies and initiatives
Support and communicate claim philosophies while building strong customer relationships
Develop and execute a talent acquisition and retention strategy to attract and retain top talent in the claims department
Stay abreast of industry trends and emerging technologies relevant to claims management and recommend their integration where appropriate

Requirements

15 years of on-point technical experience managing teams of 75 or more employees
20 years minimum in P&C claims
Experience building and iterating on process and technology in a fast paced environment
Extensive knowledge of litigated commercial property claims
Deep understanding of coverage and contracts with emphasis on risk transfer
Ability to synthesize and draw conclusions from data sets; action on the data and drive results
Demonstrated track record of enhancing organizational efficiency and effectively managing the recruitment, retention, training, and growth of Claims professionals (in a remote environment preferred)
Experience collaborating with an executive team to plan and execute on strategy

Benefits

Generous health-insurance package with nationwide coverage, vision, & dental
401(k) retirement plan with employer matching
Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
Generous family leave policy
Work from anywhere to facilitate your work life balance
Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Additionally, we will

Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Apply for this Job

* Required

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Google Drive

(File types: pdf, doc, docx, txt, rtf)

Cover Letter

Google Drive

(File types: pdf, doc, docx, txt, rtf)

Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)? *

Do you have at least 10 years of claims experience managing teams of 50 people or more? *

Do you have at least 15 years experience minimum in P&C claims? *

Do you have at least 5 years commercial property experience? *

LinkedIn Profile *

Are you related by birth, marriage, or adoption to any Reserv employees? *

If you answered yes to the above question, who are you related to at Reserv, and what is the relation?

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Reserv’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender

Are you Hispanic/Latino?

Please identify your race

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Disability Status

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

Security Code *

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.

Claims Director, Property